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Emily Castillo
Emily Castillo at Bob Tomes Ford
Refer Me

Emily Castillo

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

Contact Me
4.8
89 Reviews

Dealership Experience

4 yrs

Industry Experience

5 yrs

Languages Spoken

English English

Spanish Spanish

4.8

89 Reviews

Write a Review

89 Reviews of Emily Castillo

December 31, 2024

Dealership Rating
Employee Rating

Ameen did reach out to me about an unresolved issue. I appreciate that. Can't complain about it. More

by laidbackntx
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Bridget Campbell, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee, Vincent Durone , Ameen

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December 29, 2024

Dealership Rating
Employee Rating

Very professional and knowledgeable and helpful. I appreciate the timeliness, unprofessionalism of the finance department and the sales department More

by mikedurham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bridget Campbell

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Dec 29, 2024

Bob Tomes Ford responded

mikedurham, thank you for sharing 5-stars! We're happy to hear our team is professional, knowledgeable and helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

December 10, 2024

Dealership Rating
Employee Rating

I got a F250 with the color that I was looking for. This my 9th vehicle in the last 10 years. Bob Thomas Ford has what you need of can work out the budget and patience to let them help you. More

by fire689
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee, Vincent Durone

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Dec 10, 2024

Bob Tomes Ford responded

fire689, thank you for sharing 4-stars! We're pleased to hear our team is patient and worked out a deal with you within your budget! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

November 22, 2024

Dealership Rating
Employee Rating

The sales experience was amazing. My salesman was truthful, the manager was awesome, and finance was quick. More

by lopezman-1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Travis Nixon, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee, Vincent Durone , Kyle Nelson

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Nov 22, 2024

Bob Tomes Ford responded

lopezman-1, thank you for sharing 5-stars! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

November 22, 2024

Dealership Rating
Employee Rating

Kyle Nelson was fantastic. The managers were great and finance was quick. Thank you for everything! More

by lopezman-1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Tanner Felton, Bridget Campbell, Dhair Saldana, Wade Baskin, Brandon Chen, Tyler Zienty, Jamael Lee, Vincent Durone , Kyle Nelson

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Nov 22, 2024

Bob Tomes Ford responded

lopezman-1, thank you for sharing 5-stars and noting Kyle Nelson was fantastic! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

November 03, 2024

Dealership Rating
Employee Rating

I had concerns about process. However, they address my concerns. They made sure my concerns were address. I couldn't have had a better experience. More

by dr.gneal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Travis Nixon, Bridget Campbell, Wade Baskin, Brandon Chen, Vincent Durone

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Nov 04, 2024

Bob Tomes Ford responded

dr.gneal, thank you for sharing 5-stars and noting your concerns were addressed. We appreciate your feedback and pleased to hear that your experience shopping with us went excellent. We sure appreciate your feedback. See you next time. Thanks again!

November 02, 2024

Dealership Rating
Employee Rating

Great choice of vehicles. Found my dream car. Hameen was great at helping me find my car and offering a good price. More

by karstensmith100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Felton, Travis Nixon, Bridget Campbell, Edgar Lopez, Wade Baskin, Matthew MeKonnen, Brandon Chen, Jamael Lee, Vincent Durone

Report | Print
Nov 02, 2024

Bob Tomes Ford responded

karstensmith100, thank you for sharing 5-stars and noting our great choice of vehicles and that Hameen was great to work with. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

October 11, 2024

Dealership Rating
Employee Rating

Good people and facilities. Would recommend in the future to anyone looking for a ford More

by JAWOODRUFF
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 11, 2024

Bob Tomes Ford responded

JAWOODRUFF, thank you for sharing 5-stars! We're pleased to hear our team earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

October 08, 2024

Dealership Rating
Employee Rating

Normal dealership, lure you in and not have what they promised. Lots of really nice sales people but not enough managers who have to make every decision. After 2 days and many hours we finally got a reas More

by Ford #1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angel was a great help when our sales lady couldn’t see us that day.

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Oct 14, 2024

Bob Tomes Ford responded

Ford #1, we apologize that your experience with us has been less than excellent. Unfortunately, we cannot look you up in our systems to reach out without your full name. As such, we invite you to reach out our New Car Sales Manager, Blake Slawson directly at bslawson@tomesautogroup.com or 972-362-2084. Blake is anticipating your contact and looks forward to learning a bit more regarding your time with us and working to better serve you moving forward. Talk soon. Best wishes!

September 27, 2024

Dealership Rating
Employee Rating

Emily and her team were wonderful to work with. Very professional and personable. She made the experience pleasant and comfortable. She informed and knowledgeable . More

by JIMMARYAND72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing

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Sep 27, 2024

Bob Tomes Ford responded

JIMMARYAND72, thank you for sharing 5-stars and noting Emily and her team were wonderful to work with. We appreciate your kind words and look forward to serving you additionally when the time comes. Thanks again!

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