Emilio Sepulveda | Page 6

Emilio at Findlay Toyota is outstanding—knowledgeable, helpful, and truly goes above and beyond! Thank you helpful, and truly goes above and beyond! Thank you More

by BYRANJAYTASHIMA Verified Customer Verified Customer

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Findlay Toyota is the only venue I receive oil changes from for our 2004 Toyota Camry LE. My complaint is that I had to pay almost $800 to replace a stripped oil pan screw due to it being stripped. I do a from for our 2004 Toyota Camry LE. My complaint is that I had to pay almost $800 to replace a stripped oil pan screw due to it being stripped. I do appreciate very much that your management provided me a discount for the services rendered. However, it was a Finlay Toyota technician who changed the oil previously and was the last person to handle that stripped screw. I felt that Finley Toyota should have been financially responsible for that damaged oil pan screw. We have two Toyotas that we bring to Findlay for oil changes at least twice a year. We have been loyal customers. And as a loyal customer, I am not happy on how Finley Toyota handle that situation when that stripped oil pan screw was last touched by a Findlay Toyota technician. More

by BBBYFU Verified Customer Verified Customer

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This is my 4th purchase with you and the first time I went home following service displeased. The Service rep worked with and checked out 2 different customers at same time. He was confused as to who was went home following service displeased. The Service rep worked with and checked out 2 different customers at same time. He was confused as to who was who as well as who needed a new battery and who didn't (told me my battery didn't pass BUT didn't fail). Keep in mind your dept replaced my vehicle with a new battery 4 months ago. Yes, he did apologize for his confusion, telling me "oh, your battery is fine" but never the less, I drove home with deep concern regarding whether or not my battery was indeed fine. I am considering going to a local shop just to make sure that my battery is fine. More

by ISLANDNURSE55 Verified Customer Verified Customer

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Realizing we should have purchased running boards when we purchased the Tacoma, Emilio was super helpful in placing the order, scheduling and paying, and allowing me to Uber back & forth to work while Toyota purchased the Tacoma, Emilio was super helpful in placing the order, scheduling and paying, and allowing me to Uber back & forth to work while Toyota worked on the vehicle. First experience with Toyota's service department - and look forward to continuing to use them as our Tacoma needs service over the next few years! More

by RINKERDEBBIE Verified Customer Verified Customer

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Emilio was excellent! He kept us informed of the Tacoma's status. Gave us a great discount. He kept us informed of the Tacoma's status. Gave us a great discount. More

by JTAMAKI Verified Customer Verified Customer

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Arrived early for my appointment, no problem getting me in, it was fast and easy, was done and out by my original appointment time. in, it was fast and easy, was done and out by my original appointment time. More

by VEGASSAM66 Verified Customer Verified Customer

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3 hours for an oil change and tire rotation … need to do way better . Lots of places out there who can meet this way better . Lots of places out there who can meet this More

by Busyl9 Verified Customer Verified Customer

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Since 2001, Findlay Toyota has never let me down! I now live out of area and still insist on going to this dealership. From sales to service, they are always extremely helpful and I can’t imagine go I now live out of area and still insist on going to this dealership. From sales to service, they are always extremely helpful and I can’t imagine going anywhere else for a vehicle. Their commitment to excellent service, no matter the department, no matter the issue, is the reason why I have bought 8 vehicles from this dealership. More

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Visiting from out of town. Needed an oil change and tire rotation. I’m very happy I was not pressured or taken advantage of. Needed an oil change and tire rotation. I’m very happy I was not pressured or taken advantage of. More

by DESIREEFERO Verified Customer Verified Customer

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Emilio's service is excellent, he is courteous and a nice person. The quality of the person is extraordinary. person. The quality of the person is extraordinary. More

by ELVIA.DR Verified Customer Verified Customer

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