Emilio Santana

Dealership is a busy one but that doesn’t stop them from providing excellent service providing excellent service More

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Hoy quiero agradecer por el servicio que me ofrecieron en Paramus Honda NJ. Por ese gran trato que me dio el Vendedor Emilio Santana, una persona con mucha experiencia en vehículos, con un gran trato a mi p Paramus Honda NJ. Por ese gran trato que me dio el Vendedor Emilio Santana, una persona con mucha experiencia en vehículos, con un gran trato a mi persona y excelente negociador, me encantaría encontrar más personas como él Sr. Emilio, brindando servicios de calidad como los ofrece el. También le agradezco a la Empresa Paramus Honda, por su gran galería de exhibición y una instalación muy acogedora. Me sentí muy a gusto al visitar este lugar, es mi primera vez hay y gracias a eso pude comprar un excelente vehículo. Gracias More

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Emilio was great! He was knowledgeable and courteous. It was a pleasure doing business with him. He was knowledgeable and courteous. It was a pleasure doing business with him. More

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Emelio had great customer service when going in and leasing a new Honda. He was honest and worked out a great deal in the end. leasing a new Honda. He was honest and worked out a great deal in the end. More

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We had a pleasant experience with this dealership beginning with tge manager who led us to our sales person Emilio and Fiinance manager who are both pleasant and very helpful. beginning with tge manager who led us to our sales person Emilio and Fiinance manager who are both pleasant and very helpful. More

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Perfect customer service . They were all great specially Maria she really helped thanks you Dh They were all great specially Maria she really helped thanks you Dh More

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Emilio and Sunil were amazing in helping me get my car. Emilio was very knowledgeable about the car we were interested in and worked with me every step of the way. Sunil helped me finalize the deal and I w Emilio was very knowledgeable about the car we were interested in and worked with me every step of the way. Sunil helped me finalize the deal and I was also able to add on a couple of things to the car. Best experience ever. More

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They were kind and professional. They can give a very competitive price. People that I encountered were empathetic, and they did not take things personally. They can give a very competitive price. People that I encountered were empathetic, and they did not take things personally. More

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Great customer service Emilio Santana was very nice and helped me a lot through the entire process helped me a lot through the entire process More

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These reviews posted are not showing exactly the reality of this Dealership. On May 26, 2023, I bought a car at DCH Paramus Honda in New Jersey. After the transaction was completed on the same d of this Dealership. On May 26, 2023, I bought a car at DCH Paramus Honda in New Jersey. After the transaction was completed on the same day, the sales person, Mr. Emilio Santana told me to send him an email the week of May 29, 2023, as a reminder for him to send the new plates to my New York address. (The car was sold with temporary plates that were to expire on June 24, 2023). During the week of May 29, 2023, I sent a couple of emails, text messages and a phone call to Mr. Santana. He did not respond to any of my inquiries. Since I never heard from Mr. Santana, on June 7, 2023, I called again, at his cell number (862) 287-3266. He answered the phone call, but informed me that I had reached a wrong number. Then I called his company’s phone number (201) 518-0218, and it went to voice mail. (I called the phone numbers showing on the business card that Mr. Santana provided me on the day I purchased the car.) Then I called the dealer’s phone number (201) 351-2669. I was not able to speak to the manager; instead, I spoke to Ms. Georgia Psathas, who promised to inform me as soon as the plates arrived to the dealership. I exchanged several messages with Ms. Psathas, who sometimes responded, “Hello my Blessed Lady, No they have not come in yet, I will keep my eyes on it.” On June 14, 2023, I called and asked to speak to a manager. My phone call was transferred to Mr. Osvandy Arias, who identified himself as the Manager of DCH Paramus Honda in New Jersey (who is in fact a Product Specialist). I told him that I had not received any information from either, the sales person, Mr. Santana, nor from Ms. Psathas, regarding the status of the plates. I emphasized that there was only ten (10) days left for the temporary plates to expire. I informed Mr. Arias, about the unprofessional way Mr. Santana was handling the whole situation, starting with the fact that he was not responding to either my texts, email messages, or phone calls. I even told him that the only time he answered his cell phone; he informed me that I had dialed a wrong number. I needed his intervention because the temporary plates were about to expire. Mr. Arias responded “Don’t worry; you will receive the plates before June 24, 2023”. On June 18, 2023, I contacted the Department of Motor Vehicle and to my surprise, I found out that the car had not been registered yet. I called Mr. Arias and informed him of what the DMV’s employee told me. Mr. Arias responded: “Don’t worry Ms. Restrepo, if you get a ticket, you will pay it and we will reimburse you.” I answered: “Mr. Arias, this is not acceptable; either you provide me with the plates by June 24, 2023, or an extension of the plates”. He promised to inquire further about the status of the temporary plates. On June 20, 2023, I e-mailed Mr. Arias, I reminded him that the temporary plates were about to expire. Once again, he promised to check with his DMV department and get back to me on the same day. I never heard back from him. On June 21, 2023, I e-mailed Mr. Arias again. I was tired, stressed and very disappointed of the situation, so I threatened that I would be filing a complaint. He responded by letting me know that I was not the only customer dealing with this type of situation; that there were hundreds of customers facing the same situation. (What a poor response, to justify the dealer’s negligence by saying that I was not the only customer facing this problem. Does not this say a lot about the Dealership’s practices?). On June 23, 2023, I finally received the plates. The reason I am posting this review is hoping to save someone to experience the same that they put me through. More

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