Emilio Ruiz

Service Manager, Emilio Ruiz was not able to diagnose my "check engine" light concerns correctly. This resulted in me visiting the dealer 4 times within two weeks since my "check engine" light kept going on "check engine" light concerns correctly. This resulted in me visiting the dealer 4 times within two weeks since my "check engine" light kept going on and off. During my 4th visit, Matthew Ham was able to confirm that it indeed was my water pump, this was after I took it because my car was overheating. It should have gotten replaced the first time. During my third visit I asked to speak to Emilio's supervisor and was directed to speak to Oscar. Oscar promised to send me a quote for the water pump (claiming it was possibly an intermittent issue) but never did. Matthew had to pick up Emilio's and Oscar's incompetency. Unfortunately, the discount provided cannot make up for the inconvenience of making me return four times for something that could have gotten fixed the first time! The discount provided is equivalent to the Costco service discount that I have, so there really is no compensation for this huge inconvenience and risk of my engine giving out due the water pump issue that existed since my first visit. More

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Good service and high effect work. good quality service .It is quite convenient in helping us to solve some problems of driving. good quality service .It is quite convenient in helping us to solve some problems of driving. More

by QIUBO1963 Verified Customer Verified Customer

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Very good service and at all times they explained to me what I needed to know. Thank you for the usual attention what I needed to know. Thank you for the usual attention More

by SAMANICALDERONZUSANNE Verified Customer Verified Customer

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Was quoted a time frame for services to be finished but lasted more then was estimated lasted more then was estimated More

by Tonyandrade317 Verified Customer Verified Customer

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Was helpful in explaining what my car needed and responding to the problems of my car. responding to the problems of my car. More

by Kevin Verified Customer Verified Customer

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Service dept is doing a wonderful job, but sales dept need treats customer friendly., honestly. need treats customer friendly., honestly. More

by dttiet Verified Customer Verified Customer

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Great service and customer care. Great follow up and excellent communication. Word word word word Great follow up and excellent communication. Word word word word More

by Josh Verified Customer Verified Customer

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I needed an emergency service and the staff was able to take my car in and fix the problem with no notice whatsoever. My day was saved and I am so grateful for you folks!! take my car in and fix the problem with no notice whatsoever. My day was saved and I am so grateful for you folks!! More

by COLIPHANT70 Verified Customer Verified Customer

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The service is excellent,the staff are very professional,I m very appreciate,keep up the good work. professional,I m very appreciate,keep up the good work. More

by DNR Verified Customer Verified Customer

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Pleasant and relaxing Staff was great, overall no worries about what they did or what needed to be done. Excellent. about what they did or what needed to be done. Excellent. More

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