Emilie Roe

I previously wrote a review but did not include many details. Here is an updated review with an event timeline: Strong Volkswagen has consistently demonstrated unethical and incompetent practices, m details. Here is an updated review with an event timeline: Strong Volkswagen has consistently demonstrated unethical and incompetent practices, making it a dealership I cannot recommend. Despite their claims of "upfront pricing," they undervalue trade-ins, upcharge for dealer add-ons, and deliver poor service. My experiences with them have been so frustrating that I eventually had to complain--and their response was shocking. Here's a detailed account of my experiences: On September 25th, I brought my car to Strong for a recall repair on the flame retardant for the moonroof of my ID.4, as well as routine service and an alignment. I was assured I'd have my car back the same day but received a text at 3 PM asking if they could keep it overnight. I agreed but emphasized I needed it back by 10 AM the next day. When I arrived at 9:50 AM the following day, the car wasn't ready. In fact, I didn't get it back until almost 11 AM. To make matters worse, my car was returned covered in flame retardant spray, which I had to clean myself, and the service light hadn't been reset. This required me to take my car back yet again to have them finish what they should've done the first time. Additionally, they failed to replace basic fluids, like the windshield wiper fluid, as part of the service. On November 6th, I returned because the charger cover on my car was loose and grinding in the hinge. While reviewing the alignment report, I noticed discrepancies that made it seem as though the alignment had never been done. When I raised this concern, the advisor, Emily, initially couldn't confirm it was completed. The manager, Anthony, eventually found a report showing it had been done, but the fact that the tires were still out of alignment was highly suspect. They redid the alignment but then informed me that fixing the cover wouldn't be covered under warranty and quoted me nearly $800 for the repair. I declined and left, opting to shop around for another service provider. Later that day, I contacted another Volkswagen dealer, but they couldn't get me in. Young Volkswagen in Layton, however, could--and they not only fixed the charger cover under warranty but also found a nail in one of my tires. This was the same tire that had triggered a pressure warning the day before, meaning the nail was present when Strong performed the second alignment--yet they completely missed it. Frustrated by Strong's repeated failures, I left an honest review about my experiences. On November 20th, I returned to Strong for a damaged moonroof, which had a large crack from a rock and was a significant safety concern. I didn't want to drive too far in that condition, so I brought it to Strong. The next day, I received an email from Chance (see attached image) stating they refused to work with me. All I did was report legitimate issues and post a review about their poor service. Instead of addressing my concerns or improving their practices, they chose to retaliate against a customer for exercising their right to provide honest feedback. Is this really the kind of dealership you want to work with, especially when there are so many other great options in the Salt Lake Valley? More

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If I could give a zero I would. I bought/leased a new Atlas in May. Last month was my first trip where I ran into multiple error messages. Including remote starter not working, chip I bought/leased a new Atlas in May. Last month was my first trip where I ran into multiple error messages. Including remote starter not working, chip paint and window chip. The service dept to say the least has been a horrible experience. When I was first reached out to about my car and how it's going I explained I had some issues and wanted to get the vehicle checked. I was supposed to receive a call to schedule an appointment two separate times. No call. I decided to finally call and to get a live agent and not a rebot was a joke. When I finally spoke with April scheduling my services it was scheduled the wrong day, and I was also told due to the multiple service request it was set up wrong. I finally had an appointment on July 19 @ 9:40am where I am traveling from Utah county. I was told the night before I had to leave my vehicle for the weekend no prior heads up or communication about it. I asked is there a loaner vehicle I could use because I had to also work and had other obligations that day and I was told no loaners were available. I don't know how the service dept is ran but I've had nothing but issues. I still have not got my vehicle in. I reached out to Bridgette to express my frustration on Monday and I asked for a service manager to reach back out, and I still have not received a call. Feels like still working through the pandemic More

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Tony Glavas is the reason why strong vw is as good as it is. I have purchased over 6 cars from him. He is honest fair very knowledgeable about vw and every other vehicle out there. I followed him from his p is. I have purchased over 6 cars from him. He is honest fair very knowledgeable about vw and every other vehicle out there. I followed him from his previous dealership to strong. He is one of the best and would recommend him and have to all of my friends. More

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