Emery Draughn
Emery Draughn at Casey BMW

Emery Draughn | Page 5

BMW Genius

Casey BMW

12861 Jefferson Avenue
Newport News, VA 23608

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4.9
48 Reviews
4.9

48 Reviews

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48 Reviews of Emery Draughn

February 27, 2024

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Employee Rating

We had a nice, smooth experience purchasing our new X3. Everyone was nice and very professional. More

by Jody Lowman
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: JonHenry Garcia , Bill Gooden, Alexander Kennedy

Mar 11, 2024

Casey BMW responded

I'm glad to hear that you had a nice and smooth experience purchasing your new X3. A seamless process with a friendly and professional team can make all the difference when buying a new car. It's great that everyone you interacted with contributed to a positive experience. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

February 21, 2024

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Low hassle transaction - helped us get a car to my daughter at college - thank you for your help! More

by Jay Altizer
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Sharonda Plummer

Feb 26, 2024

Casey BMW responded

It's wonderful to hear that Casey BMW facilitated a low-hassle transaction for you, especially when it involved getting a car to your daughter at college. Providing assistance with such important matters demonstrates the dealership's commitment to customer satisfaction and going above and beyond expectations. Thank you for sharing your positive feedback, and I'm sure your daughter appreciates the effort made to ensure she has reliable transportation while away at school.

January 30, 2024

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Employee Rating

Great customer service, knowledgeable, kind and understanding. Demetrius focus on customer satisfaction rather than his own. More

by jean.florival89
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: JonHenry Garcia, Demetrius Hall Jr , Matthew Tankersley

Jan 31, 2024

Casey BMW responded

We appreciate your positive feedback and are delighted to hear about your experience with Demetrius at Casey BMW. It's wonderful to know that he demonstrated great customer service, knowledge, kindness, and a focus on customer satisfaction. Our team takes pride in providing exceptional service, and we are pleased that Demetrius made a positive impact on your experience. Should you have any further comments or inquiries, please do not hesitate to let us know. We value your satisfaction and look forward to serving you in the future.

October 15, 2023

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Employee Rating

Joe, Michael, and Emery and the entire team were superb! They were so professional and helpful. More

by Sfgorenc
Recommend Dealer
Yes

Other Employees Tagged: Joe Hargraves , Michael Mcleane

Nov 08, 2023

Casey BMW responded

Thank you for taking the time to review us and thank you for your business

October 01, 2023

Dealership Rating
Employee Rating

We purchased a new 2024 X3. Our Client Advisor was Mr. Joe Hargraves. The car came in ahead of schedule and delivery went smoothly. This was our third BMW purchase at Casey, an More

by cmctash
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joe Hargraves, Shawn Casey , Mike Bullus, Lloyd Howell, Michael Mcleane

September 24, 2023

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Employee Rating

I loved the energy and family vibe I got when walking through Casey BMW doors. Their employees provide professional top notch service without missing a beat! A special thank you to Emery Draughan and Chr More

by Cindy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christiaan de Wet, Lloyd Howell, Michael Mcleane

September 07, 2023

Dealership Rating
Employee Rating

Christiaan was a great rep to work with! If you’re in the market for a new car BMW is fantastic and Christiaan makes the experience seem less and he is well educated on the models to find th More

by Drcva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christiaan de Wet, Michael Mcleane

July 22, 2023

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Employee Rating

Great experience my sales guy Emery Draughn was awesome and very Knowledgeable and made my buying experience very easy More

by bobbyholley07
Sales Price Transparency
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Recommend Dealer
Yes
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