Emelie Knight | Page 3

Brought my car in for repairs related to fuel injector and noise which was under warranty. Got a call saying the car was ready but hadn’t been worked on yet so pickup was delayed 2 days. Picked car up an and noise which was under warranty. Got a call saying the car was ready but hadn’t been worked on yet so pickup was delayed 2 days. Picked car up and rattling noise was still an issue and now trunk would not work. Brought car back and you tried charging me $400 to xxxxx the vehicle again saying that the truck issue was a coincidence. Associate agreed to take off $200 fee to look at car. The rattling issue ended up being an issue that was identified in the first visit. You tried charging me $300 for a new trunk switch which I decline and was able to research and fix the trunk myself by disconnecting the battery. Shame on you!! I am a loyal VW owner (3 Passat) but I will not be returning to your dealer for service or sales due to my company trust. More

by craiglarnedelliott Verified Customer Verified Customer

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The dealership is a wonderful place ever a car from. The salesman and women are organized and easy to talk to. The salesman and women are organized and easy to talk to. More

by RICARDOMERRITT1 Verified Customer Verified Customer

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They did what they say they would In a timely manner and fairly priced thanks and fairly priced thanks More

by Rbeegz Verified Customer Verified Customer

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I have always had a very good experience with Antwerpen VW. People have always been nice, helpful, and have gone above and beyond when needed. VW. People have always been nice, helpful, and have gone above and beyond when needed. More

by JAMESPSHILOH Verified Customer Verified Customer

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Everyone was so kind and the service was great. I highly recommend this dealership. Thank you I highly recommend this dealership. Thank you More

by yandellcamilla Verified Customer Verified Customer

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Sent the car in to have air bag replaced oil changed and my driver side door wouldn't lock. Did the air bag and oil change. But didn't do door. Send it back to have it done....lied to and said it was done. my driver side door wouldn't lock. Did the air bag and oil change. But didn't do door. Send it back to have it done....lied to and said it was done. Call to find out why and try to have it resolved.....never called back..so unless you know someone who works there, find a different place More

by TOXICTWINKIE889 Verified Customer Verified Customer

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Poor customer service, Unreliable, not trusted, terrible experience. I am trading in my vehicle because of this dealership's customer service. I made an appointment three weeks prior to the appointment date experience. I am trading in my vehicle because of this dealership's customer service. I made an appointment three weeks prior to the appointment date. I dropped my car off at 7:30 in the morning and was told by the end of the day that my car had not been worked on, and it would not be worked on that day. It was a Friday and I was told that Volkswagen would need to hold onto my car for the weekend and not provide me a loaner. They had no reason as to why an appointment that was made three weeks in advance was not being held to the date and time of the scheduling. More

by Armstrongdeanna23 Verified Customer Verified Customer

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Emily in the setvice department was very nice and helpful. She called us and let us know the cost on everything and when the car was done. Very pleasant to talk too. helpful. She called us and let us know the cost on everything and when the car was done. Very pleasant to talk too. More

by SPRTSGRLAMY Verified Customer Verified Customer

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I have been taking my vehicles to Antwerpen Volkswagen for over 5 yrs now and I can say I am happy with their services and pricing. for over 5 yrs now and I can say I am happy with their services and pricing. More

by EAGNEGUE Verified Customer Verified Customer

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Rich Kemp and the financial team were super helpful! Love my “new to me” vehicle! Love my “new to me” vehicle! More

by kcooper2769 Verified Customer Verified Customer

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