Emelie Knight | Page 2

Took entirely too long. There was no communication about my vehicle until I initiated it. There was no communication about my vehicle until I initiated it. More

by GREERTIAMESHA Verified Customer Verified Customer

Print

I knew it was going to be a challenge to get the repairs we needed covered under warranty, but Emilie Knight and her technicians were the perfect team for the job. I can’t say enough about Emilie and what g we needed covered under warranty, but Emilie Knight and her technicians were the perfect team for the job. I can’t say enough about Emilie and what great communication she provided along the way. My experience with Atwerpen Volkwagon Service was top notch and left nothing to be desired. Five stars across the board. More

by BSN Verified Customer Verified Customer

Print

Emelie in the service department was so wonderful. She communicated what I needed and made sure it financially worked out for me. I am above appreciative for her customer service and professionalism. She communicated what I needed and made sure it financially worked out for me. I am above appreciative for her customer service and professionalism. More

by shanon3 Verified Customer Verified Customer

Print

Great communication and fairly quick service. They are honest and provided video proof of the work. They are honest and provided video proof of the work. More

by DIMPLE.MAKADIA Verified Customer Verified Customer

Print

I was definitely pleased they did the job they were supposed to do and I will definitely be back again supposed to do and I will definitely be back again More

by Elliottdwayne85 Verified Customer Verified Customer

Print

I have nothing to say but the only thing is that the prices are very expensive. prices are very expensive. More

by kilevega25 Verified Customer Verified Customer

Print

Even though my repair bill was high they did a great job and car issues seem to be resolved. and car issues seem to be resolved. More

by hole423 Verified Customer Verified Customer

Print

The entire experience was seamless and I will definitely sing Antwerpen Volkswagen’s praises every chance I get! sing Antwerpen Volkswagen’s praises every chance I get! More

by MS.TERESA.JOHNSON69 Verified Customer Verified Customer

Print

Awful communication with this dealership. Vehicle was in the service department for over 2 months, no updates no calls, texts, etc. I had to call and email repeatedly to the general manager t Vehicle was in the service department for over 2 months, no updates no calls, texts, etc. I had to call and email repeatedly to the general manager to get any information, and then they would simply lie. We don't have the part, weird you did when you made the appt., then it was they didn't have a mechanic, then they didn't have the tools, then the next week it was the part again. This went on for over 2 months. A repair shop claiming they don't have the wrench is a first for me. Steer clear would be my suggestion. More

by RHALL1024 Verified Customer Verified Customer

Print

Came in for a recall - first appointment was scheduled and I was not informed that I needed to bring my car in with less than 1/4 tank of gas - dropped my car off for recall and was called 2 hours later l and I was not informed that I needed to bring my car in with less than 1/4 tank of gas - dropped my car off for recall and was called 2 hours later letting me know about the gas issue and had to be rescheduled. Explained that I would need a loaner car for my next appointment as I would not have a way to get around. Came in 2 weeks later for now my 2nd appointment where I was informed that there was no loaner for me and the gentleman that promised the loaner no longer worked there and I would have to wait 5-6 hours for the recall to be performed. After asking sales associate for the manager - sales associate said he talked to a tech and they could perform the recall in 45 minutes. Did not have a good experience like my past experiences with this dealership. More

by SYBRINAWHITSELL Verified Customer Verified Customer

Print