Emanuel Tortorici

Service was completed in a timely manner. Waiting room & service center immaculate. All personnel knowledgeable & personable Waiting room & service center immaculate. All personnel knowledgeable & personable More

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BMW of Ocala are the finest dealership I have come across in many years of owning luxury cars. They are highly professional, knowledgable and very easy to work with. Their goal is to accommodate the custome in many years of owning luxury cars. They are highly professional, knowledgable and very easy to work with. Their goal is to accommodate the customer in any way possible. I highly recommend them to anyone looking for a new or pre-owned BMW. More

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We had an emergency repair that had us stranded in Florida which the service department got us in to fix...kudos there. The service representative was a little high pressure when we were contemplating Florida which the service department got us in to fix...kudos there. The service representative was a little high pressure when we were contemplating having the repair completed. I normally do all repairs on my car; however, as I stated earlier, we were on vacation and I didn't have access to tools, etc. In somewhat of a demeaning manner, the service representative stated on at least two occasions "sometimes it's best to let the experts take care of these things". Once the repair was complete, the service rep delivered the car to us; however, there was a new error code displayed on our screen concerning the safety restraint system. When I brought this to the attention of the service rep, at first he didn't believe me that it wasn't present when I dropped the car off. At one point he stated "dude, it's a 2013, you have to expect issues". He finally agreed to have the service technician check to see when the code initiated. After about 20 minutes the service rep delivered the car to us stating "it was a loose connection". On our drive back to Ohio, I noticed the bluetooth connection was intermittent at best and now doesn't work at all. After doing a little research, I discovered this is a common issue when the module we had replaced isn't programed correctly. So apparently it isn't always a good idea to let the "professionals" take care of these things. On the positive side, there were several employees who engaged us during our wait time and offered us a beverage or snacks and we're very friendly. More

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Call the same day was able to get in and have my service done within a few hours. done within a few hours. More

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For the 45 years that I have owned vehicles I have never had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conve had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conversation with Wheatley our Sales Agent, to the impeccable waiting area with well stocked treats, to the professionalism of the level of service was beyond expectations. In addition the inspection video raised the level of trust and comfort to the whole experience. We can’t wait to share this experience with friends nor can’t wait to return. More

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Excellent service department! !!! Emanual is superb! Professional, reliable and stays in connect with you from start to finish! !!! Emanual is superb! Professional, reliable and stays in connect with you from start to finish! More

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Great people, great service, this is why I keep going back to BMW of Ocala. back to BMW of Ocala. More

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BMW in general and BMW in Ocala are fist class organization. they met or exceeded every expectation. organization. they met or exceeded every expectation. More

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The dealership would have received 5 stars, but the confusion in the beginning is not what I expect from BMW. The repair work took much longer than I was told. confusion in the beginning is not what I expect from BMW. The repair work took much longer than I was told. More

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The whole process; making an appointment, receiving reminders, arriving, checking in, waiting in the lounge, being updated on the progress and finally checking out was done with courtesy and profession reminders, arriving, checking in, waiting in the lounge, being updated on the progress and finally checking out was done with courtesy and professionalism….much appreciated! More

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