Elvis Gamez | Page 21

The best customer service I ever experience!! Very professional, and it was really quick!!! I didn't even wait for an hour!! Excellent!! professional, and it was really quick!!! I didn't even wait for an hour!! Excellent!! More

by YADIRAAIXA Verified Customer Verified Customer

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Bueno trato y bueno servicio, rapid es y eficiencia, proximo auto lo compro y doy servicio proximo auto lo compro y doy servicio More

by tony.guillen57 Verified Customer Verified Customer

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The service was great and took care of of me fairly quickly. Also, the people in the office were very kind and helpful. quickly. Also, the people in the office were very kind and helpful. More

by CUPICAKE770 Verified Customer Verified Customer

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costumer service was amazing, I really enjoy how fast and convenient the service was I 100% recommend convenient the service was I 100% recommend More

by WENDYALCAZAR Verified Customer Verified Customer

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Great service, very nice and professional. I bring all my cars here and I’m never disappointed cars here and I’m never disappointed More

by JAGUD008 Verified Customer Verified Customer

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This was my worst experience with the Miami Lakes Service Department. I’ve been going to the Miami Lakes Automall service department since 2015. Let’s just say everything that could have gone wrong went wron Department. I’ve been going to the Miami Lakes Automall service department since 2015. Let’s just say everything that could have gone wrong went wrong. First, I brought my car in at 8:45… and then the dealership had 4 cars ahead of me… after 3 hours later I noticed the car was moved back. When I approached my service representative he informed me “I’m behind my desk… I’m not following what’s going on out of my line of sight. If you don’t tell me what’s going on with your car… I won’t be able to help you”… he then proceeded to move my vehicle to be serviced next. Now, my car was put on the lift… while the car lifted it shifted as it looked like it was going to fall from the lift. Luckily this did not occur. When I received my vehicle, the complimentary inspection and fluid top-off did not occur. The window sticker stating when to return for my next service was not placed in my vehicle and finally, the service department didn’t even add air to my tire… of course, this was missed because they didn’t perform the inspection. Now let’s talk about the lack of attention to detail on paperwork. The service member did not know I was driving a 2020 Chevrolet Equinox, he serviced my vehicle thinking I was driving a 2015 vehicle. The VIN on my paperwork was incorrect. When I requested an itemized receipt my representative could not verbalize nor provide any details on my service. Let's talk about how that oversight from my service agent caused a slight hardship my having one payment fully processed of 138.00 and later He realized after I drove off the property and made it halfway to my home that he quoted me incorrectly. That meant I had to return to the dealership and have the initial charge returned. Afterward charged another amount of 232.00. So what's the impact here? It's simple, my bank processed the 138 and the 232 and two days later returned the refunded amount of 138!. This is extremely inconvenient when I was setting money aside for Christmas shopping. I had to wait for all the funds to be fully clear to start my Christmas shopping. Miami Chevrolet, you could better! I know you can because I've used your services for the past few years. Elvis the service manager, tried to make things right. He requested a member named Luis to check on my car and put the sticker that was missing and check the tire in my car. Let's just say that even after it was returned to me the tires were not looked at. In short...check-in time 8:45 am and final check out time 2:30 pm (6hrs for a single oil change) More

by NoraJavi Verified Customer Verified Customer

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seamless service, professional, minimum hassle, awesome prices. going back because of how friendly the stuff was! great job! thank you! prices. going back because of how friendly the stuff was! great job! thank you! More

by MAX29 Verified Customer Verified Customer

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Miami Lakes Auto Mall is the BEST everyone is Top Notch. The service, sales and Sr Management took great care of me. The service, sales and Sr Management took great care of me. More

by FRANKTHEHOSEPRO Verified Customer Verified Customer

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Very fast very respecting I love how they kept me updated with everything call me if any issue I love how when I pick up my car it was fast and easy. with everything call me if any issue I love how when I pick up my car it was fast and easy. More

by Slim Verified Customer Verified Customer

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I will continue to go to Miami Lakes as long as Elvis is there. He always take care of my car and is a very honest when there is something wrong with my car, normally dealerships likes to take a advantage there. He always take care of my car and is a very honest when there is something wrong with my car, normally dealerships likes to take a advantage of women and Elvis is not like that. Elvis is very nice and helpful every time I go there, and the ladies at check out are very nice as, and helpful. More

by NEDYC73 Verified Customer Verified Customer

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