Elvin Fermin

Horrible experience, very disappointed and upset, I bought a 2026 Ram 1500 Bighorn on Saturday 09/18/25, The day of purchase, I noticed that the car had many scratches and I reported it to the sales ma bought a 2026 Ram 1500 Bighorn on Saturday 09/18/25, The day of purchase, I noticed that the car had many scratches and I reported it to the sales man (Elvin Fermin), he promised me that the problem will be correct it and ask me to come back on Tuesday morning 9/23/25 and it would be fix it the same day. That day 9/23/25 I took the car to the dealership around 9:30 am, an hour later I receive a call from the salesman (Elvin Fermin) telling me that the car needed a paint correction (the car hood have to be painted). “NEWS THAT DIDN’T MAKE ME HAPPY” he told me that it was going to take two to three days. Then he gave me an appointment for Monday 9/29/25. On Friday 10/03/25 , five days later the salesman (ElvinFermin) called me to pick up my vehicle and I asked him over the phone, if he had checked it and if the job was done properly , he answered me yes!!!, when I arrived to pick up the car at 12:00 pm I saw that the problem wasn’t corrected, the car was dustier than when I delivered it, with the same scratches and running boards full in dirt. Today Monday 10/06/25 at 12:00 pm I decided to go to the dealership and the car was in the same place (service department parking) as Friday, then I asked to speak with the General manager, but the receptionist told me that he was not there, she called one of sales manager (which never introduced himself) he instead of listening to me about the problem, told me very unprofessionally, disrespectful and arrogant to wait until he get educated by the salesman (Elvin Fermin), after talking to the salesman (not in front me), he did not have the courtesy to approach me. He just sent the salesman (Elvin Fermin) to try to give me million of excuses. I insisted on speaking with him, and when he came, he barely let me speak. I even had to tell him to let me speak, only creating excuses and lies to get out of the problem. I texted the salesman (Elvin Fermin) two times asking for the sales manager’s name and he ignored me.I won't return to this dealership, not even for the free service. I bought this car to use, not to keep it in the dealership, is the dealership going to pay half of the monthly payment?. Besides that, they gave a loaner car 2023 with sewer smell. I will do everything possible to ensure this review reaches all platforms such as Google,BBB, among many others. That's why this dealership has such a bad reputation and so many bad reviews. For this dealership you are only important the day of the sale, after you cross that front door they treat you like trash. I rate them one star because there is not a lower rating. After almost two weeks, 10/07/25 at 12:30 pm, I checked the Ram App and the truck was still in the dealership. At 2:01 pm, the truck was already in the body shop, and at 3:18 pm, the salesman texted me that the car was ready. My question is if it was really necessary to contact US Costumer Care (Ram Stellantis Case Manager ) so the dealership could correct something so simple on a brand new vehicle, when there is a large number of professionals to resolve these types of problems? As I said before I will do everything possible for the poor work of this dealership and the mistreatment of their customers to reach all platforms, and I've already started with Google, and now with DealerRater. I will also do the same with Estellantis case management, but in a positive way. This dealership has many of bad reviews. If any customer has issues with this dealership, just contact Stellantis Case Management 1 844-827-2006. With just a phone call to the dealership from my case manager they corrected everything in three and half hours. More

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HORRIBLE CAR LOT. ..The worse customer service sales and service.They sold me a car with engine troubles.Took them over 30days to do patch work after coperate got invol ..The worse customer service sales and service.They sold me a car with engine troubles.Took them over 30days to do patch work after coperate got involved.Still had same issues when i finaly did recieve my car back. I had to go up to dealer numerous times because lack of communication from service consultant and sales consult and they all bold face lied in my face each time.These people dont deserve to be in business..DO NOT BUY OR SERVICE FROM THIS DEALERSHIP!!!!!! More

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Terrible experience. I’ll elaborate. I called at 2pm today and gave the sales guy The two car SKUs. He asked what time I planned on coming in. I told him 5 o’clock. I sho I’ll elaborate. I called at 2pm today and gave the sales guy The two car SKUs. He asked what time I planned on coming in. I told him 5 o’clock. I showed up at 5:15. Neither of the two cars were there. Neither was the original sales person I spoke with. They assigned us to a different sales person. That guy tells us that the cars will be there in 15 to 20 minutes. 7 PM rolls around and we’re still missing the cars. Total waste of time. We walked out. We will buy the car as we like jeeps but certainly won’t buy here. This place is a joke More

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Stay away no communication manager would not even listen to complaint threatened me and hung up to complaint threatened me and hung up More

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Nice dealership no communication with customer called multiple times on called when my vehicle was ready the first time and 2 days later had to bring it back multiple times on called when my vehicle was ready the first time and 2 days later had to bring it back More

by ekouts23 Verified Customer Verified Customer

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the lady who took care of me did excellent, explaining me in detail with patience and very nice, i was very aware of everything I was explaining to myself me in detail with patience and very nice, i was very aware of everything I was explaining to myself More

by sergiofh25 Verified Customer Verified Customer

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Great service, highly recommend this location, fast service, friendly staff and great experience. I will definitely visit again. service, friendly staff and great experience. I will definitely visit again. More

by Gisela Verified Customer Verified Customer

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Easy to get an appointment for service, the service written Knew exactly what to do to my vehicle, I got my vehicle back same day and working perfectly. written Knew exactly what to do to my vehicle, I got my vehicle back same day and working perfectly. More

by migueldelvalle655 Verified Customer Verified Customer

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good service fast delivery very profesinaltimely services they explained thinks need to be fix and give you very explainable thinks need to be done they explained thinks need to be fix and give you very explainable thinks need to be done More

by johnjoda Verified Customer Verified Customer

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Sales department is the BEST! !! Especially my salesman Elvin and the sales manager Mike Markoski !! Especially my salesman Elvin and the sales manager Mike Markoski More

by Luis Verified Customer Verified Customer

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