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Elvia Hernandez
Elvia Hernandez at Grand Hyundai of Canton

Elvia Hernandez | Page 4

Finance Manager

Grand Hyundai of Canton

300 Liberty Blvd
Canton, GA 30114

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4.7
97 Reviews
4.7

97 Reviews

Write a Review

97 Reviews of Elvia Hernandez

November 27, 2023

Dealership Rating
Employee Rating

They are good when I buy the car but when I have a problem on the car after, they are not support well. I recommend buy the car at the another dealer shop More

by Kwan
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Nguyen, Mike Wilcox, Monica Payton

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Nov 28, 2023

Grand Hyundai of Canton responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your last visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact me, Tim Huynh on my cell phone at (706) - 503-1068 so I can further assist you.

Nov 28, 2023

Kwan responded

It's been less than two weeks since I bought a new car, and even though I discovered a defect in the car and requested service, I received a response from the dealer saying there was nothing they could do. I liked the color of the car that your dealership had, so I broke my promise with another dealer and paid more for the car than the other dealer's price, but I am very disappointed in the after-sales support. The manager said he would discuss it with a professional technician and contact me, but I haven't heard back yet. I continued to contact the salesperson, but there was no answer to my phone or text message. This makes me think again that even if I have to wait for a vehicle, I should go to a dealer with good reviews and buy it. I will call you at the number you gave me when I have time. My guess is it will be around Saturday or Sunday.

November 26, 2023

Dealership Rating
Employee Rating

Alex and Tim worked hard to make our deal work out. It was worth the drive from Columbus Ga to buy our first Hyundai. More

by JEFFEDEN03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Pinkney , Tim Huynh

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Nov 28, 2023

Grand Hyundai of Canton responded

JEFFEDEN, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai!

November 26, 2023

Dealership Rating
Employee Rating

Everyone was very nice and helpful. Mike Wilcox made me feel very comfortable throughout the process. More

by MONICA.SELMONOSKY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Wilcox , Mike Wilcox Jr

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Nov 29, 2023

Grand Hyundai of Canton responded

MONICA.SELMONOSKY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai!

November 16, 2023

Dealership Rating
Employee Rating

Great experience! Alan Wilson did an excellent job. Highly recommend them for your next purchase! More

by KCHUMLEY14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Nguyen , Alan Wilson

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Nov 19, 2023

Grand Hyundai of Canton responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai!

November 15, 2023

Dealership Rating
Employee Rating

Sales person is very kind and well explain what I need to know. I found a car waht I exactly want to buy. More

by Kwan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Nguyen, Mike Wilcox, Monica Payton , Tim Huynh

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Nov 16, 2023

Grand Hyundai of Canton responded

Kwan, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai!

November 12, 2023

Dealership Rating
Employee Rating

Great dealership. They kept there word and took great care of me after I drove 7 hours to pick up a car. Above and beyond More

by LUTZENANDREW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Wilcox

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November 11, 2023

Dealership Rating
Employee Rating

Alan Wilson kept in touch with me through out the process He went above and beyond to make sure I was satisfied He even came in on his day off to make sure I was completely satisfied when I picked up my More

by mdaly9284
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Huynh, Alan Wilson

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Nov 13, 2023

Grand Hyundai of Canton responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai in the future!

October 29, 2023

Dealership Rating
Employee Rating

Very simple process ,found a car online,made an appointment to test drive and was helped immensely throughout the whole process,left with my car same day ,the whole team with very helpful,from the More

by christopherrmangina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Nguyen, Mike Wilcox , Rudy Vonderheide

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Oct 31, 2023

Grand Hyundai of Canton responded

christopherrmangina, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai!

October 28, 2023

Dealership Rating
Employee Rating

Trying to sell VIP stuff is like airlines charging fees for bags. Bad. Must sign long legaleze documents to op out. Bad. I didn't op in to begin with. The cars cross rails still in box in the back. Should More

by ABEST.SOLUTIONS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alex Pinkney , Tim Huynh

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October 28, 2023

Dealership Rating
Employee Rating

Henry stepped in when the person I had originally talked to the day before was not there. He guided me through the process and made sure I completed everything and dotted all my is. He went to great length More

by JSILMAN2012@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Nguyen, Mike Wilcox , Tim Huynh, Henry Pierre

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Oct 31, 2023

Grand Hyundai of Canton responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai in the future!

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