Elmore Smith
Elmore Smith at Scott Honda of West Chester

Elmore Smith

Collision Center Manager

Scott Honda of West Chester

706 Autopark Blvd
West Chester, PA 19382

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2 Reviews
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2 Reviews

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2 Reviews of Elmore Smith

August 22, 2024

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Employee Rating

Took a pre-owned Honda I bought elsewhere here for work on pre-existing damage that was unknown to me at the time of purchase. I knew the possibility they would find more damage but not that they would cau More

by lemhen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Laurie Long, Paul Lombardo

Aug 23, 2024

Scott Honda of West Chester responded

I'm really grateful we talked this morning so I may listen, learn, and give you my personal attention. I appreciate our meaningful conversation. As promised, I will follow up to give you clear answers to your questions. Please know how much I value your compliments for my customer care and sincere desire to be alongside you. With the correct information, you can confidently communicate with the other dealership where you bought this car to see what they are willing to do. That way, you are able to make an informed decision. You need clear answers and options. That’s is my goal. Talk soon.

January 17, 2024

Dealership Rating
Employee Rating

Service was done correctly. Although I had to wait a longer time than expected. But to expected on a warranty job More

by km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wm. Mark Dennis, Chris Wisler, Vaughn Reese, Nika Shaw, Marc Stewart , Crystal Sutherland, Anthony Tracey

Jan 24, 2024

Scott Honda of West Chester responded

Top-notch customer care is our goal, KM. We want your visits to offer convenience. This is important feedback, and it matters. We're grateful you brought "service time" to our attention so we can talk about it with our Advisor team. We want to communicate an accurate time estimate right from the start. Yet, as you mentioned, some repair plans may go beyond our anticipated completion because we focus on quality workmanship. When that happens, it's our usual practice to alert you early on. We'll be coaching our team on this necessary courtesy now that we have received this review. We appreciate you for taking the time to write it.

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