Elliot Ryan

I wrote a review a few weeks ago and it won't let me add to it so I am leaving another one. As a refresher, I bought a used car from them that they listed on carfax as Certified Pre-Owned, and after I bough to it so I am leaving another one. As a refresher, I bought a used car from them that they listed on carfax as Certified Pre-Owned, and after I bought the car, they deleted that information from CarFax. I know they deleted it because I have the hard copy of the CarFax from the day I bought the car. You can see the that the GM asked me to reach out so that we can solve this fairly. I e-mailed him like he asked and his response was that they will not be helping me at all. This is what they do with bad reviews, they did the same thing on Google. They publicly respond like they care but behind closed doors, they provide absolutely nothing to the table. This just shows their true character and what type of business they are actually running. More

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My dad is the best! ! Please see him and his team at Suburban CDJR of Troy. The men and women here really have a passion for cars and providing great customer service. ! Please see him and his team at Suburban CDJR of Troy. The men and women here really have a passion for cars and providing great customer service. More

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I had a great experience at this dealership; especially with Jarod Bell! I could never have gotten the car I truly wanted without his support and help through the process. Jarod went above and beyond and w with Jarod Bell! I could never have gotten the car I truly wanted without his support and help through the process. Jarod went above and beyond and worked hard to ensure I was happy. I cannot say enough about his kindness, work ethic, and overall welcoming demeanor that he shows every person he works with. If you need a new car, see Jarod!! More

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Absolutely loved my experience working with Jarod! My lease was coming due & I knew almost exactly what I wanted - Jarod made the process of building & ordering my Rubicon X a quick & seamless experie My lease was coming due & I knew almost exactly what I wanted - Jarod made the process of building & ordering my Rubicon X a quick & seamless experience! Thank you so much! 😊🤘 More

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Excellent service, all folds went above and beyond to accommodate or wants and needs. Very pleasurable car buying experience accommodate or wants and needs. Very pleasurable car buying experience More

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Jarod was my favorite car salesperson ever, he was easy to talk to but not too laid back. He was eager to please and made sure I was taken care. He checked in with me but never seemed bothersome or nagging to talk to but not too laid back. He was eager to please and made sure I was taken care. He checked in with me but never seemed bothersome or nagging. I appreciated him not selling me a car while selling me a car. It’s a gift! More

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Have been trying to contact them to get our title and plates. Has been almost 90 days now and can't drive our new car due to temp tag expired. Horrible experience would never deal with them or recommend plates. Has been almost 90 days now and can't drive our new car due to temp tag expired. Horrible experience would never deal with them or recommend them to anyone. More

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This xxxxxxx keeps harassing me with aggressive offers to buy my car for more than 18 months. I have told him several times to stop contacting but he won't take no for an answer. I don't care what he wants t buy my car for more than 18 months. I have told him several times to stop contacting but he won't take no for an answer. I don't care what he wants to offer, the car is not for sale. Enough already. Quit heckling me and stop wasting my time. More

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Stuart Smith signs people up with bad warranties that are not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwh not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwhile my car needs service, and my money has been put into a warranty that is no good. I have called and left messages. I have called and they would hang up on me. They have no dignity. Even the sales person Florian (Flo) has been unhelpful in this matter and it is an awful feeling to be treated this way after giving my hard earned money to these people. If they every offer you a Lithia warranty please do not take it. There should be criminal actions taking place behind this, because they robbed me! They robbed me first of my money, and now I have no security of a warranty for my vehicle. They have not worked with me to get this resolved hence it’s not been resolved they won’t even call me back! I have been waiting since November 8th to hear from Stuart it is November 17th? No one has tried to help me?!? More

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Suburban Chrysler Dodge Jeep Ram of Troy is a fantastic dealership that makes car buying simple and efficient. From my first contact with Lauren on the internet sales team to schedule a test drive the Pre- dealership that makes car buying simple and efficient. From my first contact with Lauren on the internet sales team to schedule a test drive the Pre-Owned Jeep I was interested in, until the final deal and out the door, the whole process was smooth and professional. Anthony Abdullah in sales was great to work with, professional, courtesy, and not high pressure. Chad and Elliott in the finance department put together the paperwork and sent it to me via email for e-signature, a smooth and straight forward process. From the test drives to putting a deal together on the low mileage 2016 Jeep Cherokee, the whole purchasing process from Suburban of Troy ranks as the highest in my car buying experiences. More

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