

Elisha Lone
Service Advisor
Gordie Boucher Ford Lincoln of Janesville
2727 US-14
Janesville, WI 53545
Dealership Experience
7 yrs, 11 mos
Industry Experience
22 yrs, 11 mos
Languages Spoken
English
623 Reviews
Write a Review623 Reviews of Elisha Lone
March 31, 2025
Unfortunately, my experience was disappointing. I scheduled an appointment to check two dash lights related to Traction Control and Hillstart Assist features that were triggered after a start on a I scheduled an appointment to check two dash lights related to Traction Control and Hillstart Assist features that were triggered after a start on an extremely cold morning. I also wanted an oil change and tire rotation during the visit. When I arrived before my appointment, I spoke to the first service rep that I saw and explained that I had an appointment for the above issues. I was informed that I'd have to return to the vehicle and join a line of vehicles that were being pulled through the service bay to be checked in. After pulling in, a different rep checked in my vehicle and then asked what I was in for. I explained the issues, but was surprised that this information wasn't passed on from when the appointment was made. I was asked if the vehicle would be able to be kept overnight. This surprised me, as I had made the appointment for a time that I was told was available - meaning, I would expect that the vehicle could be looked at during this period. When I replied that I hope it wouldn't need to be kept overnight, the rep stated that she had a limited number of technicians and that there may not be a guarantee that they'd get to it. I did agree that, if need be, it could be kept overnight. As the customer, however, I feel that a shortage of labor is something that should not become the customer's issue - especially if I had planned the visit in advance and in accordance to available time slots. During check-in, I also mentioned the oil change/tire rotation. The rep asked if I wanted the car washed, as this service was also included in the package - which I did. Finally, while I had arranged transportation, this was the first time that the complimentary shuttle service was mentioned. While minor, I would have been pleased to find out that this was available at the time I had made my appointment. A few hours later, I received a call that my vehicle's oil change/tire rotation had been completed and that the error codes had been checked. I was informed that the component that triggered the codes would need replacing at a cost of $3500.00. The rep expressed the potential risks of not replacing the component, but I was not willing to commit to the expense that day. I returned to pick up the vehicle and pay for the oil change/rotation. I also found that the car wash included in the service had been performed, though there was still plenty of salt visible. The greatest disappointment was felt when I scheduled a second opinion with a different service provider. They cleared out the error codes and took the vehicle for a test drive to see if they would trigger, again. They did not - and have not in the month since the service, and the features that were disabled by the dash lights function as normal. I am led to believe that the default prescription to remedy the issue was to replace the component associated with the error codes without validating if the codes were legitimate or were triggered by a hard start in extremely cold conditions. More
March 28, 2025
Friendly to work with and did the work to my satisfaction, I will be back again when I need next oil change satisfaction, I will be back again when I need next oil change More
Other Employees Tagged: Sean Tompkins
March 25, 2025
Elisha had to deal with an aftermarket warranty company to deal with my truck's engine issues. She was very persistent, patient and a saint for having to deal with me. You will be in great hands with her to deal with my truck's engine issues. She was very persistent, patient and a saint for having to deal with me. You will be in great hands with her as your service advisor. She goes above and beyond. More
March 25, 2025
Excellent service done fast and correctly Alicia is the best. The Boucher group does a fine job of service in your car quickly efficiently at a reasonably priced level. best. The Boucher group does a fine job of service in your car quickly efficiently at a reasonably priced level. More
Other Employees Tagged: Elisha Lone
March 25, 2025
I have been with Gordie Boucher Ford for the last 13 years - first with my new Mercury and then with two more purchases from the dealership. My son has been dealing with Gordie Boucher (Joe Warne) for m years - first with my new Mercury and then with two more purchases from the dealership. My son has been dealing with Gordie Boucher (Joe Warne) for many more years ( I just moved here 13 years ago. This dealership epitomizes excellence - from reception to Joe Warne to Service, Parts and cashiers - all reflect a culture and commitment that every dealership should emulate! More
Other Employees Tagged: Joe Warne, Don Chesebro, Brian Gerber, Jake Timm
March 22, 2025
Excellent service very friendly and professional experience. It is always a joy going in to have work done. experience. It is always a joy going in to have work done. More
Other Employees Tagged: Sean Tompkins, Tim Lewis, Dakota Schmaling, Jeffrey Beran, Bradley Hanthorn, Laura Derose, Brian Gerber, Jake Timm, Edgar Delgado
March 22, 2025
Customer service is excellent! ! I highly recommend gordie. My service writer Elisha was the best. ! I highly recommend gordie. My service writer Elisha was the best. More
Other Employees Tagged: Sean Tompkins
March 22, 2025
Job well done on my truck. The oil is changed and the truck is running smooth. The oil is changed and the truck is running smooth. More
Other Employees Tagged: Sean Tompkins, Tim Lewis, Dakota Schmaling, Jeffrey Beran, Bradley Hanthorn, Laura Derose, Brian Gerber, Jake Timm, Edgar Delgado
