Eliese Runowski

Check engine light came on less than 3 months after purchasing our truck from the dealership. We had purchased a warranty at time of purchase so brought it in under the assumption repairs would be cove purchasing our truck from the dealership. We had purchased a warranty at time of purchase so brought it in under the assumption repairs would be covered. Both my husband and I had to take a half say off work to drop the truck off because they apparently couldn't find a loaner vehicle and we live about 40 minutes from the dealership. We ended up getting a phone call that the warranty would not cover the repairs and were sent an invoice of almost $500 dollars and were told the repairs would take a few hours and they were still waiting on parts. We ended up calling and telling them to leave the truck as is and we picked it up without the repairs being done. We paid a little over $200 for the diagnostics, which is insane. I picked up the part (oil pressure sensor) from Andvance Auto for $77 and it took my husband about 20 minutes to change it out. Hindsight is 20/20, but we'll never be bringing our vehicle back to this service department. More

by Mkl Verified Customer Verified Customer

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Stand behind their vehicles and customer, might have to go higher then the General Sales Manager to make it happen though go higher then the General Sales Manager to make it happen though More

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