Eliana Castillo
Eliana Castillo at Jim Falk Lexus of Beverly Hills
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Eliana Castillo

Internet Sales

Jim Falk Lexus of Beverly Hills

9230 Wilshire Blvd
Beverly Hills, CA 90212

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5.0
15 Reviews

Dealership Experience

1 yr

Languages Spoken

English English

Spanish Spanish

5.0

15 Reviews

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15 Reviews of Eliana Castillo

November 15, 2024

Dealership Rating
Employee Rating

This dealership really did a wonderful job of making things go so smoothly. I purchased a vehicle from out of state and Aaron and his team were nothing short of amazing through the entire process! I am More

by Nskatseres
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron

Nov 18, 2024

Jim Falk Lexus of Beverly Hills responded

Thank you for sharing your experience with Jim Falk Lexus of Beverly Hills! We're delighted to hear that Aaron and the team made your out-of-state purchase seamless. Enjoy being a first-time Lexus owner, and we appreciate the recommendation!

October 25, 2024

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Employee Rating

Eliana did a great job sharing the benefits and features of the vehicle and she did not make us feel pressured to purchase. The finance person I felt joked around a bit too much and made a lot of errors th More

by ASHAY724
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 28, 2024

Jim Falk Lexus of Beverly Hills responded

Thank you for sharing your experience with us at Jim Falk Lexus of Beverly Hills. We're glad to hear Eliana provided helpful information without pressure, but we're sorry about the inconvenience caused by the finance process. Your feedback is valuable and will help us improve our services moving forward!

September 02, 2024

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Employee Rating

This was my first time to purchase a car online, even from a state across the country from me, It took a little longer than I wanted but wasn't bad. The sales woman, Ms Castillo was always available to a More

by MTURNER1004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 03, 2024

Jim Falk Lexus of Beverly Hills responded

Thank you for choosing Jim Falk Lexus of Beverly Hills for your first online car purchase! We're glad to hear that our team was helpful and available throughout the process. Enjoy your new vehicle!

August 31, 2024

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Employee Rating

What a wonderful car buying experience! This is the place to buy a car. I highly recommend this dealership, John, the manager, and sales rep, Eliana, to anyone who want to buy a next Lexus. More

by ETAJIMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Kim , None

Sep 03, 2024

Jim Falk Lexus of Beverly Hills responded

Thank you for the high recommendation! We're delighted to hear that John and Eliana made your car buying experience at Jim Falk Lexus of Beverly Hills so wonderful. Enjoy your new Lexus!

August 17, 2024

Dealership Rating
Employee Rating

Swan was an amazing salesman. The fleet manager Mr. Soo Kim did an amazing job making my experience here at lexus comfortable, easy, and memorable. He was very patient with us and More

by S.SHAHINYAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Freyre, Jayme Gallante, Catalin Brais, Emma Hall , Lanndon Christensen

Aug 19, 2024

Jim Falk Lexus of Beverly Hills responded

We're delighted to hear that Swan and Mr. Soo Kim made your experience at Jim Falk Lexus of Beverly Hills so memorable and comfortable. Thank you for the kind words; we look forward to serving you again!

August 03, 2024

Dealership Rating
Employee Rating

I was able to purchase the car I was searching for over the phone, never going in. I am in Alabama and have never bought a car this way. Eliana Castillo and Catherine were great. I haven't finalized the sa More

by MTURNER1004
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Catherine Mejia

Aug 05, 2024

Jim Falk Lexus of Beverly Hills responded

Thank you for sharing your experience! We're glad to hear Eliana and Catherine have been helpful in making the process smooth at Jim Falk Lexus of Beverly Hills. We look forward to finalizing everything with you soon!

August 02, 2024

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Employee Rating

My sales associate Eliana Castillo is outstanding. She is an asset to Lexus and should be recognized as such! More

by MARJORIEKASSEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eddy Chavarria

Aug 04, 2024

Jim Falk Lexus of Beverly Hills responded

Marjorie, we're delighted to hear Eliana provided outstanding service at Jim Falk Lexus of Beverly Hills. We'll make sure she gets the recognition she deserves!

July 27, 2024

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Employee Rating

The staff and Manager were extremely helpful and they accommodate my needs and was willing to go extra mile for me More

by DAPO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Kim, Elideth Carbajal

Jul 29, 2024

Jim Falk Lexus of Beverly Hills responded

We're delighted to hear that our team at Jim Falk Lexus of Beverly Hills went the extra mile for you! Thanks for sharing your positive experience with us.

May 27, 2024

Dealership Rating
Employee Rating

I loved my experience buying my new 2025 NX 250. I came here 20 years ago to purchase my 2004 Lexus RX 330, and I knew they would care for me when purchasing my new vehicle. Eliana and Yuman were am More

by pattymen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yuwan Kariyawasam, Omar Salgado, Sales Manager

May 28, 2024

Jim Falk Lexus of Beverly Hills responded

Thank you for sharing your wonderful experience with us at Jim Falk Lexus of Beverly Hills! We're delighted to hear that Eliana, Yuman, and Omar made your car-buying process pleasant. Enjoy your new 2025 NX 250, and we look forward to servicing both of your vehicles in the future!

May 19, 2024

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Employee Rating

The whole experience was fantastic. The customer service is stellar. The process of purchasing my car was made easy. More

by JEFFREYM1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 20, 2024

Jim Falk Lexus of Beverly Hills responded

Jeffrey, we're delighted to know you had a fantastic experience with us at Jim Falk Lexus of Beverly Hills. Thanks for the review and enjoy your new car!

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