Ekaterina Espinosa

My service required a few days. I was given a loaner and it was all very efficiently arranged. Eketarina was cordial and helpful through out the process. I appreciated her contin I was given a loaner and it was all very efficiently arranged. Eketarina was cordial and helpful through out the process. I appreciated her continued updates while we waited for the part to come in. More

by LDBRICK Verified Customer Verified Customer

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The whole service experience is always transparent. The advisors keep me informed as to time and pricing The advisors keep me informed as to time and pricing More

by Jeff G Verified Customer Verified Customer

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I drive from up North down to Lester Glenn, this is the only service place I will take my vehicle. I am greeted upon entering by Kathy Ottmer, who had been my service writer for decades. She greets me, ask only service place I will take my vehicle. I am greeted upon entering by Kathy Ottmer, who had been my service writer for decades. She greets me, ask me to take a seat, relax, make a cup of coffee, she will speak with me in a few minutes after finishing up with the customer she had by her. I sat down, and few minutes later she called me over. I explained what was happening with my vehicle to Kathy, she said not to worry, the mechanic will check my car all around and see what is going on. I was lucky to have Bobby the Mechanic for my car to check that day.. He is professional, warm, friendly and and so knowledgeable of cars. We spoke few minutes , asked me few questions, and said he will check it out, not to worry.. Bernie I met, the new manager greeted me, and told me who he was, asking how all is going. I said fine, my car doesn't feel well, he smiled, said not to worry the mechanic Bobby will make sure she is better soon. He noticed I drive far to come to Lester Glenn. I smiled and said that is the only place I will take my Subaru. Everyone is so nice , Kerry Monica Jr., always takes a a few minutes to comes and give me a hug and say hi, ask what's going on.. He is never o busy to greet me, and char for a minute. The BEST service Writers, Mechanics, Managers, and Staff. They all make you feel welcome, valued, they keep you updated on your vehicle ,and advice might be a little longer there, they are checking everything out, to insure all that is a problem is fixed properly They ask from time to time if need anything. Everyone there has heart! The Best Dealership/Service Department to go to, along with their Collison department if you happen to need body work on your vehicle. I highly recommend this dealership and service shop and all who works there to everyone. If you want your vehicle running right, bring it to them,, you will not be disappointed..They make sure all is in good working and running condition, so you know you are safe and anyone else is who is in your vehicle. More

by wyckdnana Verified Customer Verified Customer

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Got there early and expected to wait a while. Before I knew it my car was in the service bay and soon I was on my way. Excellent! Before I knew it my car was in the service bay and soon I was on my way. Excellent! More

by DREVILMX Verified Customer Verified Customer

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The service at this Subaru is excellent. The work is done in a timely manner. The waiting room is friendly and functional. It is always a pleasure to work with Ekaterina! The work is done in a timely manner. The waiting room is friendly and functional. It is always a pleasure to work with Ekaterina! More

by Fay Verified Customer Verified Customer

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Always a pleasure going for service. Ekaterina is wonderful and always gives me all the info I need. Never too long of a wait. Ekaterina is wonderful and always gives me all the info I need. Never too long of a wait. More

by LucyB Verified Customer Verified Customer

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My recent service experience was excellent. Ekaterina kept me informed throughout the process and was pleasant and professional Ekaterina kept me informed throughout the process and was pleasant and professional More

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Everything went smoothly ! my advisor was very friendly and explained everything just fine. Would highly recommend my advisor was very friendly and explained everything just fine. Would highly recommend More

by FIRSTMATEJANE1 Verified Customer Verified Customer

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Easy experience. Smooth check-in and detailed explanation of service. That’s end of the story. Smooth check-in and detailed explanation of service. That’s end of the story. More

by hope.brown74 Verified Customer Verified Customer

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Lester Glenn Subaru Service, is always clean, comfortable if waiting. It is the only place to go for all your service and maintenance needs. My Service Adviser Kathy Ottmer is professional, knowledgeable f if waiting. It is the only place to go for all your service and maintenance needs. My Service Adviser Kathy Ottmer is professional, knowledgeable friendly and patient and kind. She keeps me updated on everything going on...If the Mechanic Tech finds something that is necessary, he tells Kathy, who in turn, tells me, Kathy knows I will always say go ahead, take care of it. I know when all is said and done, my vehicle will be safe, be repaired well and will be driving GREAT.. Recommend Lester Glenn Service to everyone, best place to have your vehicle serviced.. More

by wyckdnana Verified Customer Verified Customer

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