Edward Santiago

They are fast, compassionate, hardworking They work to help anyway they can They are great help anyway they can They are great More

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Best service fast and clean All staff are so nice and courteous This repair shop is one of the best I had visited courteous This repair shop is one of the best I had visited More

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Paramus Hyundai is great dealership. My salesperson Eddie is patient and very knowledgeable about which SUV would be best for my needs. He always provides excellent customer service, whi My salesperson Eddie is patient and very knowledgeable about which SUV would be best for my needs. He always provides excellent customer service, which is why I've leased 4 cars with Eddie and Paramus Hyundai! More

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Iggi is the best. Always understand your needs and come through the deal that is best for the customer. Iggi wants to build a lifelong relationship rather than just ma Always understand your needs and come through the deal that is best for the customer. Iggi wants to build a lifelong relationship rather than just making a one quick deal. Highly recommended. More

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It's not my style to just trash a business, but Paramus Hyundai earned this scolding. When POOR CUSTOMER SERVICE is coupled with POORLY TRAINED Salesman & incompetent Receptionist who schedules Service app Hyundai earned this scolding. When POOR CUSTOMER SERVICE is coupled with POORLY TRAINED Salesman & incompetent Receptionist who schedules Service appointments all culminates to what I will refer to as the Paramus Hyundai xxxx SHOW!! Bought a 2021 Hyundai Elantra in MAY (my 6th Hyundai). Was told that you receive a free oil changes for 3 yrs/36,000 miles. Tried to make my first oil change appt & was told it was 4 weeks out. Planned to take a long road trip so I bought an authorized Elantra Oil Filter from the service department & when to Valvoline for a Synthetic Oil change. Found out that the filter sold to me was the wrong oil filter. Also found out that there were 3 different type oil filters for the Elantra 2021. Obviously the service department was not aware of this. Then I made an appointment for my second oil change & this time made it in advance. That worked out just fine. Now I made an appointment for my 3rd Oil Change at approx. 19,000 miles. Do road trips to Florida to avoid flying due to the pandemic. Was never told that Hyundai has to approve Oil Changes based on time & miles. Was supposed to be informed of this by my salesperson. That did not happen. The receptionist who took my appointment never asked me for mileage or last checked when I had my last oil change. So I arrived at 8am after driving for 30 minutes only to be told that Corporate Hyundai denied approval of my oil change. Then the service manager said you should of told of how this works, which I explained above. Nothing we can do. So you tell me I shouldn't be PISSED. It only shows that at Paramus Hyundai it's only about selling Cars & trying to up sell service which I personally witnessed twice while waiting on-line. No one is communicating with the customer. Again I apologize for having to take Hyundai Paramus to task. But I'm tired of being abused by INCOMPETENCE & they earned this review.. More

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Highly not recommend. This is the Worst place to buy a car. Very unprofessional. Worst customer service I ever experienced. Will Promise you things that never happen. eventually they stop answering you. car. Very unprofessional. Worst customer service I ever experienced. Will Promise you things that never happen. eventually they stop answering you. More

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For a used car online, there is a $1300 advertising fee on top of the price listed, so be warned and do not pay for such a backhanded fee. Bought a CPO vehicle but their multi-point inspection was not pe on top of the price listed, so be warned and do not pay for such a backhanded fee. Bought a CPO vehicle but their multi-point inspection was not performed on car: take to a local automotive shop to find out what still needs to be done. More

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Easy deal at the price we wanted Our salesman Ed S asked us what we wanted, presented number and accepted our numbers with a smile and no b.s. He was friendly, made us feel confident Our salesman Ed S asked us what we wanted, presented number and accepted our numbers with a smile and no b.s. He was friendly, made us feel confident and made the transaction smooth. I will definitely be going back to this dealership and to that salesman. More

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Best experience ever My sales man Ed Santiago was amazing! He spent a alitnif time with me and had everything ready when promised! Great experience I would buy another My sales man Ed Santiago was amazing! He spent a alitnif time with me and had everything ready when promised! Great experience I would buy another vehicle from him again . More

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Good experience, no pressure We were lucky enough to be set up with Ed Santiago as our salesman. He was knowledgable, friendly, and most importantly not aggressive in his sales. I We were lucky enough to be set up with Ed Santiago as our salesman. He was knowledgable, friendly, and most importantly not aggressive in his sales. It's important to me for a sales person to listen to our needs, since it's likely that I've already done my research and understand everything that the car has to offer, as well as a price point that I expect to meet. Ed was flexible and patient enough to work through the usual negotiation process, while remaining professional and friendly. He was up-front and as honest as you can expect a car sales person to be :) Overall, I would recommend Paramus Hyundai and specifically Ed Santiago as a sales person to work with — if you're like me and don't want to be oversold or feel like you're playing a mind game. More

by adams.ed Verified Customer Verified Customer

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