Edward Obando

Fast , friendly, courteous, professional service. Keeps you updated on status of your vehicle. Clean business, reasonably priced Keeps you updated on status of your vehicle. Clean business, reasonably priced More

by antmcapone Verified Customer Verified Customer

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Edward Obando is the man! From the start, he was very kind, knowledgeable and displayed tremors patience. He's definitely the kind of person you see in those helpful Honda com From the start, he was very kind, knowledgeable and displayed tremors patience. He's definitely the kind of person you see in those helpful Honda commercials. Get this man a bonus/raise ASAP. Will definitely be coming back for future services as long as Edward is there! More

by heakbilly Verified Customer Verified Customer

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Excellent service advisor and thank you to Edward Obando doing an excellent job to taking care customer above and beyond. doing an excellent job to taking care customer above and beyond. More

by Et1996 Verified Customer Verified Customer

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Fantastic Customer service was amazing and they provided great service in the garage and did the work within an hour. He kept me updated on the of progress of my car. great service in the garage and did the work within an hour. He kept me updated on the of progress of my car. More

by millie3reyes Verified Customer Verified Customer

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All right ? ? All right ?? ?? ???????????????????????? ?? ?? ?? ?? ?? ?? ?? ? All right ?? ?? ???????????????????????? ?? ?? ?? ?? ?? ?? ?? More

by Sabraam Verified Customer Verified Customer

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Good experience. Had to wait 6 months for parts to come (they were back ordered). Communication has been good. Had to wait 6 months for parts to come (they were back ordered). Communication has been good. More

by vanessa.gumerman Verified Customer Verified Customer

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Easy, great service All of the staff was super nice. My car was ready when promised and quickly. Edward was very helpful. My car was ready when promised and quickly. Edward was very helpful. More

by Veronicap_2673 Verified Customer Verified Customer

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Easy, great service All of the staff was super nice. My car was ready when promised and quickly. Edward was very helpful. My car was ready when promised and quickly. Edward was very helpful. More

by Veronicap_2673 Verified Customer Verified Customer

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Overall, excellent experience. However, looking back, I agreed to get an alignment that probably was unnecessary. Edward was nice and respectful but I think I was taken advantage o However, looking back, I agreed to get an alignment that probably was unnecessary. Edward was nice and respectful but I think I was taken advantage of as he sold me something that was not needed. More

by Jane.Lemonds Verified Customer Verified Customer

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This is absolutely the worst dealer experience I have had in 40 years! I will never go back for service, I will never purchase from Norm Reeves again, I will never recommend 'you' either, only has a warning in 40 years! I will never go back for service, I will never purchase from Norm Reeves again, I will never recommend 'you' either, only has a warning to others! 1. I originally scheduled service on a Saturday for a bad hood switch that was setting off the alarm intermittently. 2. Norm Reeves confirmed the switch setting off the alarm and also found the rear passenger door also, so they assumed the 'BCM Module Unit' was bad because two faulty switches are unlikely. 3. They ordered a new one and said it would arrive Tuesday, it arrived Friday 4. I had already scheduled my service for the next Saturday thankfully, even though Edward wanted to schedule it for the earlier Tuesday. 5. Saturday the service was completed, and guess what!!! My alarm went off again in the middle of the night and several times during a Sunday Church service!!! I am furious!!! The hood switch was never replaced or adjusted! Norm Reeves service people are only good for changing oil, rotating tires and running diagnostics, but even that is a joke. What good are perfect Diagnostic reports, if they don't register faulty switches or abnormalities in alarm notifications ?! I will visit another dealer, if they can't fix my hood either, and or the hood switch shorts and causes my 'BCM Module Unit' to fail again, I will sue Norm Reeves and demand a replacement vehicle based on the California State Lemon law(s). I did not purchase a Honda to have to spend every Saturday since I purchased a BRAND NEW CAR to take it into service, I would have bought American for that if I wanted this kind of torture! I have Christmas and holidays that I had to cancel because I don't have a car that won't set off an Alarm while parked in a nice resort in the middle of the day or night! This is NOT THE END! More

by very.upset.with.norm.reeves Verified Customer Verified Customer

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