Edward Fritts

November 2024 I went in to get a recall done on my Kia 2013 at the Kia dealer on William Penn Highway. Well, after I recall was done, they gave me a piece of paper that said that my suspension and brakes 2013 at the Kia dealer on William Penn Highway. Well, after I recall was done, they gave me a piece of paper that said that my suspension and brakes and filters had to be changed Roughly. The charge was almost $1000. So I took my car in to another dealership near Philadelphia and they said that nothing had to be changed. They didn’t understand why Kia on Williamspenn Highway would tell me that. I am very disgusted with Kia and Williams Penn Highway. I will never go there again. I thought I could trust them but apparently not they did xxxxxxxx me trying to get $1000 from me and also I used to get free oil changes and now they will not give them to me. I don’t even know why I bought a car from them. Me and my husband bought five cars so far from that dealership and for them to screw me over it’s disgusting and take away my free oil changes just to change their company policy at a snap of a finger. I don’t play those games. I’m sorry but I love Kia cars, but I hate the dealerships now I’m trying to find another Kia dealership closer to home in the Lehigh Valley that will be honest with me. It was nice working with you guys but screw me over $1000 and take away my free oil changes. I’m disgusted. More

by mmbarbie Verified Customer Verified Customer

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The work done was timely, Edward kept me informed, and the cost was reasonable. Thanks the cost was reasonable. Thanks More

by James 2421 Verified Customer Verified Customer

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Good communication and the ability to work with their customers and/or explain to them how they can work with the issue customers and/or explain to them how they can work with the issue More

by DAVIDABEL14 Verified Customer Verified Customer

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Always exceptional service! Very professional and courteous! This is why I always come back here! Very professional and courteous! This is why I always come back here! More

by PELeimbach Verified Customer Verified Customer

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Delays are not communicated. I was told my car would be ready in a few hours, but it required an extra day of work. No one called to tell us this. We called an hour before the sh I was told my car would be ready in a few hours, but it required an extra day of work. No one called to tell us this. We called an hour before the shop closed to see if we could pick up our car, only to find out repairs would be another day. Issues or updates on cars are not well documented. When I have called to get an update, there are limited or no notes on previous visits, and the representative has to track down people to get any information on my car. More

by ktorres6 Verified Customer Verified Customer

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Nice and quick with everything taken care of no problems. Wish the lounge was a little nicer, but overall not bad. Wish the lounge was a little nicer, but overall not bad. More

by chip.nataro.23 Verified Customer Verified Customer

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The service department sucks. They did a terrible job on an oil change. Oil leaked all over my driveway and they promised to rectify the issue but they never return phone calls or They did a terrible job on an oil change. Oil leaked all over my driveway and they promised to rectify the issue but they never return phone calls or even answer the phone. I got traded in the car so I won't have to deal with them anymore. More

by charley.sandoval Verified Customer Verified Customer

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I always get such excellent and friendly service, appreciate that all my questions are answered. appreciate that all my questions are answered. More

by FRAUTINAHAAS Verified Customer Verified Customer

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Awesome service team helped me save money wherever possible and got me out the door in no time! Thanks! possible and got me out the door in no time! Thanks! More

by CLAUDIO.M.STABILE Verified Customer Verified Customer

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Personal service for my vehicle that I trust. I particularly like the cleaning of my car that is given without charge for every service visit. I particularly like the cleaning of my car that is given without charge for every service visit. More

by parentk Verified Customer Verified Customer

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