
Dealership Experience
23 yrs, 5 mos
Industry Experience
23 yrs, 5 mos
Languages Spoken
English
179 Reviews
Write a Review179 Reviews of Edward Cooley
July 28, 2025
I used Devin Walker as my salesman. I had intended to buy out my lease, but when I got to the dealership, Devin had put together such a good deal, that I happily drove home in a new car I had intended to buy out my lease, but when I got to the dealership, Devin had put together such a good deal, that I happily drove home in a new car. Devin was friendly, knowledgeable, and made the process super simple. More
Other Employees Tagged: Paul Dedionisio, Devin Walker
July 27, 2025
We drove an hr and 40 mins to get a van from Bob Ferrando Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worke Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worked, due to being pregnant in 90 degree weather as well as having 4 children in the van. We got there, test drove it, checked things out and wanted to buy. AC seemed to work fine... in the front. Air blew out the back and we did not realize it was not blowing COLD air. There is a sticker on the inside of the hood that says rear a/c unit has been disabled adjust refrigerant charge accordingly from April 5th. My husband confronted Joe about this sticker while checking out the vehicle and Joe said dont worry about that and tried to pick the sticker off with his fingernail. The next day, it was 90 degrees out and we figured out the rear ac did not work in the rear vents. So we called Joe told him the issue, as he gave us his card after the sale to call about any issues that they would make it right, he said he'd check with a manager and call back in 10-15 mins. We never received a call back. Between my husband and myself we called over a dozen times. I left multiple voicemails for the manager myself and my husband left 2 for Joe. We never received any calls back. We spoke to other workers there about the issue who told us they would tell the manager to give us a call or tell Joe. Never did we receive any calls back. I even did the chat on their website I asked the what our options were for returning the vehicle and told them the issues and they told me a manager would be reaching out. We purchased on 6/30 and our first call to Joe regarding this issue was on 7/1 when he said he'd call back in 10-15 mins. So here we are weeks out and haven't gotten any calls back. This has to be the absolute worst customer service we have ever experienced. Even if the excuse was we purchased a vehicle does not have a 'warranty,' we called LESS THAN 24 hours after purchasing regarding this issue. And never got a call back. More
Other Employees Tagged: Joseph Mccafferty
July 12, 2025
Shawn was great got myself and my son into two new vehicles. We appreciate his hard work! vehicles. We appreciate his hard work! More
Other Employees Tagged: Shawn Haas
June 10, 2025
Bob Ferrando Ford always does a great job. I recommend them to all of my friends and family! I recommend them to all of my friends and family! More
Other Employees Tagged: Paul Dedionisio, Steven McInchak, Arlen Bird, John Barney, Collin Mello, Taylor Irvin
June 02, 2025
Bob Ferrando found the truck to fit our towing needs. We got a fair amount for the vehicle we traded-in. We took advantage of the employee discount offer. We got a fair amount for the vehicle we traded-in. We took advantage of the employee discount offer. More
Other Employees Tagged: Paul Dedionisio, Arlen Bird, John Barney, Mike Abbate
May 13, 2025
Treated me very well, salesman well educated on Ford Ranger. Will buy from again in future. Ranger. Will buy from again in future. More
Other Employees Tagged: Shawn Haas, Paul Dedionisio
May 06, 2025
Ready for your vehicle at the appointment time. Always polite. Should you need a loaner one is made available to you. That is why the last 7 vehicles I have purchased or leased were from Bob Ferran Always polite. Should you need a loaner one is made available to you. That is why the last 7 vehicles I have purchased or leased were from Bob Ferrando Ford. And I am sure I will be ready for another car or truck it will be from Bob Ferrando Ford. If it is not broke do not fix it! Why should I buy elsewhere? More
Other Employees Tagged: Shawn Haas, Terry Delfft, Dana Greenawalt, Arlen Bird, John Barney
April 26, 2025
It was great! Shawn was easy to work with, we received good value for the trade in and left in a new car in a couple of hours! Shawn was easy to work with, we received good value for the trade in and left in a new car in a couple of hours! More
Other Employees Tagged: Edward Cooley
