Eduardo Fuentes | Page 3

My wife and I are longtime customers of Braman. When I bought a new Z4 in late October, 2009, the car stalled repeatedly in Sport drive. After several futile attempts by Service to fix it, I was given a bought a new Z4 in late October, 2009, the car stalled repeatedly in Sport drive. After several futile attempts by Service to fix it, I was given a replacement that turned out to have the very same problem. Braman Sales was no help at all (even suggesting that I would be "happier" in a 1- or 3-series). It was not until Chris Huffman got into it directly that things started to change for the better. It turned out that this was a "known issue" with 2009 Z4's driving in Sport mode. Chris had Braman pay my lease until BMW came up with a fix, during which time I could not drive the car in Sport. The problem was found to be a computer issue, it was satisfactorily resolved and my experience with BMW service, thanks to Chris and Eduardo Fuentes, has been exemplary. I would hesitate, however, to walk onto the Sales floor again and may make other plans when my lease expires. More

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My experience with the service group especially Eduardo Fuentes has always been fantastic. Braman BMW understands the customer and deliver a personal relationship that makes me feel welcome every time. The Fuentes has always been fantastic. Braman BMW understands the customer and deliver a personal relationship that makes me feel welcome every time. The service is always on time and if not everything is communicated accordingly. I would recommend Braman BMW to my family, friends and co-workers, they provide a very professional experience. Thank you, Allan Wieland 2007 BMW 335i Coupe More

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I have been dealing with Braman BMW since 2001. I have had the same service manager for all of my 6 BMWs. 2 I still own. If ever there was a problem with the car, I was able to reach Eduardo Fuentes by had the same service manager for all of my 6 BMWs. 2 I still own. If ever there was a problem with the car, I was able to reach Eduardo Fuentes by phone, even on a Sunday evening. It was nice to know when the BMW sos people have to tow the car into the dealer, I have someone who is already aware of the problem I was having. He always went out of his way to make sure I had a BMW loaner.....very important when you own them. Always made sure all repairs were done in a timely manner. If they had to order parts and the car would take a little longer, he would inform me right away to make sure I wasn't going to be inconvenienced. If I was going on a long trip through the states, he always checked and or topped up the fluids, air pressure in the tires and wipers. If he ever leaves Braman for another dealer..I may have to follow him. I would also like to add that Vince Cerone, was accessable and listened to a problem I had with one of my cars nine years ago. He dealt with the situation in a way that made me come back and purchase other BMW's. Thank you for allowing me to voice my opinion. Donna McDonald More

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I have had terrible service there. Often it takes two to three visits to address a problem. Communication to owner is poor. three visits to address a problem. Communication to owner is poor. More

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