Eduardo Fuentes | Page 2

The Service Department of Braman BMW of West Palm Beach is excellent. It is well run and efficient. The staff is polite and friendly and helpful. My service advisor, Eduardo Fuentes was great! is excellent. It is well run and efficient. The staff is polite and friendly and helpful. My service advisor, Eduardo Fuentes was great! More

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Super Dealer Braman is great to work with. Looking forward to do more business in the future. Mark Jaffe is great to work with. Great Management. Super Sales and s Braman is great to work with. Looking forward to do more business in the future. Mark Jaffe is great to work with. Great Management. Super Sales and service dept. More

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Worst customer treatment I have ever encountered I made an appointment to bring my car in for service as the blower motor stopped working. Waited two days for appt. and showed up at dealership. The h I made an appointment to bring my car in for service as the blower motor stopped working. Waited two days for appt. and showed up at dealership. The headrest motor also did not work and the cup holder was broken, as was the rear window gasket. After a week and a half, I stopped by dealership as my service advisor was now on vacation. I asked at desk for information on my car and after about 10 minutes they pointed me to a SA that was looking into my car. At that point, the fan was fixed, the cupholder was on order, the headrest motor had come in the day before, but was not replaced. The SA went over my list of items to repair, which should have been finished by now, but said he would make sure the tech understood my list?! I leave, a little mad that the car is not fixed, but they have done this to me before, so it is expected. I get a call a couple of days later and am told the rear window needs to be removed and they have to order the gasket. The car has been there 2 weeks at this point and they are still ordering parts?Friday comes, that is 2 1/2 weeks since I dropped off my car, and I just show up at the dealership, walk in and sit at the SA's desk. I demand my car back. He offers to wash it, I say no, just give me back my car. After 1 hour, I drive away in a car that is dirtier than ever, Has boot prints in the back floor carpet, and smells like something died in it. I then realize the back window has been replaced because the window tint is not on it. I bought the car there, had them tint the windows for me, so I don't know why they would give it back to me not tinted. If they had just told me, I would have paid to get it done. Now I had to waste more time to take the car somewhere to get it done. 2 1/2 weeks, plenty of time to fix the car, retint the window and clean the car, get the excess window sealant off the paint, etc. Also, when they replaced the cupholders, they put two deep scratches on the wood finish of the center console. Every time I take the car there, they damage it in some way. Last time, 2 small dents in the hood, before that, door ding in passenger door. This is a 2013 70k 535i M sport, 20k miles garage kept and handicapped parked car, plenty of room away from other cars. They inspect the car every time it goes there, they always say there is not a mark on it. I point out each defect when I pick it up, and they can't see it or it was there before. I leave bad reviews and someone calls, leaves message, and last time I call back 3 times and leave messages, he never calls back. I called BMW of North America and it's the same thing. Nobody cares about the terrible service. My engine light came on today and I don't know where to take it. I still have a year on the factory warranty and have extended warranty and maintenance until 2020 and have no place to take the car. I just read about Vista BMW, 50 miles from me, and they are just as bad according to reviews. Unbelievable. I guess I will go to the Mercedes dealer, they are right down the street from Braman and the reviews look good so far. I can't believe that I have to get rid of a low mileage perfect 5 series because service sucks and BMW NA doesn't care. More

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Great Team The Team at Braman BMW is great. I had the easiest buying experience in my life.I told them what i was looking for and with my luck they had the exact The Team at Braman BMW is great. I had the easiest buying experience in my life.I told them what i was looking for and with my luck they had the exact BMW M6 i was looking for. Michael Scharmer and Mark Jaffe were great. I look forward to buying my next BMW with these guys. More

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A Perfect Day! As I entered the front door of Braman BMW West Palm Beach last Friday, I was immediately greeted with a happy " Good Morning Mrs. Leffler" ! ." T As I entered the front door of Braman BMW West Palm Beach last Friday, I was immediately greeted with a happy " Good Morning Mrs. Leffler" ! ." That started my perfect day . Then Donna and I sat down to purchase my 6th BMW from Braman . She is professional and very friendly and caring . Donna explained every single detail of the car and showed me all the features . It was an education very much appreciated. My new car is a pleasure to drive and is everything I hoped for and more . I special ordered it tailor made to my specifications with Donna's help . Braman is very lucky to have Donna there and I will certainly recommend her to my friends . (I also have the best advisor who is always helpful and takes good care of my cars . Edwardo Fuentes .) I thank you very much and also for the good lunch in your new cafe :) Shirley Leffler More

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This is the second gti we purchased. Our experience with the first car was excellent. Service during our ownership couldn't ahve been better. After the three year lease was up in November, we came back to the first car was excellent. Service during our ownership couldn't ahve been better. After the three year lease was up in November, we came back to lease the same model for another three years. The experience at the dealership was excellent at all levels. The final transfer of the car couldn't have been better or easier thanks to all but especially Jorge Mundo More

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The service by Eduardo with one car was great, The purchase of anothewr car was handled very well by Marc The overall experience was outstanding which is the reasonb for repeat business purchase of anothewr car was handled very well by Marc The overall experience was outstanding which is the reasonb for repeat business More

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The service is perfect and fast every works hard and in very good mod im happy to buy a car bmw because o Love The service and The facility of having a rent car for me very good mod im happy to buy a car bmw because o Love The service and The facility of having a rent car for me More

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I SERVICED MY BMW 128i AT BRAMAN MOTORCARS AND AM NOT ONLY VERY SATISFIED WITH THE OVERALL WORK AND SERVICE, I'M THANKFUL !! EDUARDO ADVISED ME AS TO WHAT SERVICE WAS DUE WHEN I CALLED, AND GAVE PROFESSI ONLY VERY SATISFIED WITH THE OVERALL WORK AND SERVICE, I'M THANKFUL !! EDUARDO ADVISED ME AS TO WHAT SERVICE WAS DUE WHEN I CALLED, AND GAVE PROFESSIONAL PERSONAL SERVICE, KEEPING ME POSTED DAILEY, START TO FINISH. IT'S GREAT TO KNOW I CAN COUNT ON BRAMAN FOR ALL MY NEEDS, FROM REGULAR MAINTENANCE, TO REPAIRING THE DING IN MY CAR !! More

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My wife and I are longtime customers of Braman. When I bought a new Z4 in late October, 2009, the car stalled repeatedly in Sport drive. After several futile attempts by Service to fix it, I was given a bought a new Z4 in late October, 2009, the car stalled repeatedly in Sport drive. After several futile attempts by Service to fix it, I was given a replacement that turned out to have the very same problem. Braman Sales was no help at all (even suggesting that I would be "happier" in a 1- or 3-series). It was not until Chris Huffman got into it directly that things started to change for the better. It turned out that this was a "known issue" with 2009 Z4's driving in Sport mode. Chris had Braman pay my lease until BMW came up with a fix, during which time I could not drive the car in Sport. The problem was found to be a computer issue, it was satisfactorily resolved and my experience with BMW service, thanks to Chris and Eduardo Fuentes, has been exemplary. I would hesitate, however, to walk onto the Sales floor again and may make other plans when my lease expires. More

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