Edson Trujillo
Edson Trujillo at INFINITI of South Bay

Edson Trujillo | Page 86

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.8
925 Reviews
4.8

925 Reviews

Write a Review

925 Reviews of Edson Trujillo

January 25, 2019

Dealership Rating
Employee Rating

I continue to come back to Infiniti of South Bay because of my great service advisor Edson. He is always very nice and professional. He doesn’t try to sell you service that is not needed. Ed goes the extra More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 30, 2019

INFINITI of South Bay responded

Thank you for the phenomenal endorsement for our Service Advisor Edson. We'll be sure to keep him on staff to continue to provide his high level of personal and professional service. And, thank you for your note concerning snacks in the waiting area. We understand that they have recently changed some of their offerings, so we'll be sure to share your feedback with our General Manager. Thank you for servicing your vehicle at INFINITI of South Bay.

Feb 19, 2022

Michelle responded

I agree that there needs to a better offering of snacks.

January 21, 2019

Dealership Rating
Employee Rating

Auto Service Warm and professional reception. Beautiful and comfortable waiting room. Timely notifications of changes and completion of service. Very nice friendly More

by DeborahH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2019

INFINITI of South Bay responded

Deborah, Thank you so much for your kind review and recognition. Good client service is about feeling welcome, being kept informed, timely service and delivering on commitments. We are so pleased to learn that Edson delivered this experience during your recent service visit to INFINITI of South Bay. And thank you for recognizing our recent remodel, making our waiting area elegant and comfortable. We appreciate your review and your business. Thank you.

January 18, 2019

Dealership Rating
Employee Rating

Picking up car from service. Great that they took care of an existing dent to the bumper, that happened on the lot, after I purchased my car. Definitely took care of me. More

by rickeyhall
Recommend Dealer
Yes

Other Employees Tagged: Candice Roxas, Rob Schweizer

Feb 07, 2019

INFINITI of South Bay responded

We are so appreciative that you gave us the opportunity to properly address the situation to your satisfaction. And we are most apologetic that this happened. Thank you for your positive review for Candice and Edson and we're so pleased to learn that they took care of you. Thank you for your patience and understanding and thank you for servicing at INFINITI of South Bay.

January 17, 2019

Dealership Rating
Employee Rating

Great service and personnel The personnel at the dealer is very professional and nice. My car was well taken care of. They explained to me thoroughly what my car needed and how More

by SANCHEZK239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2019

INFINITI of South Bay responded

We have found that good customer service starts with being good to the customer. That is why we stress the importance of explaining what the vehicle needs, what will be done, how long it will take and how much it should cost. It's great to learn that you found our team professional and friendly.Thank you for your recommendation.

January 15, 2019

Dealership Rating
Employee Rating

Quick service as needed perfectly satisfied. Called later in the day to see if I could come in and get an oil change. They told me absolutely and to come on down, I did so in and out in an hour More

by KENNETHMARTINJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 16, 2019

INFINITI of South Bay responded

That's what we love to hear, another perfectly satisfied customer. That team we have there in service at INFINITI of South Bay sure does have it together. We are pleased to learn that we were able to fit you in and get you in and out quickly. Thank you for servicing with us at INFINITI of South Bay.

January 15, 2019

Dealership Rating
Employee Rating

Got the job done quickly! Dropped it off at 2:00 pm and it was ready at 6:00 — great service! Service waiting area was very nice. Edson was easy to work with. More

by JIMJUNEAU1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 16, 2019

INFINITI of South Bay responded

Jim, Thank you for posting online how Edson was able to get you in and out quickly. And thank you for mentioning our newly remodeled waiting room. We have designed it to have comfortable lounge chairs for clients to relax and enjoy some TV, work stations for clients who need to catch up on some work and chairs with tables for clients who want to sit and have personal discussions during their visit. Thank you for being a client of INFINITI of South Bay, we appreciate your business.

January 14, 2019

Dealership Rating
Employee Rating

The greatest excellent service that I have ever received fro Because I have been going to the dealer for well over two years each and every time that I go I get the best possible service that I can get an that More

by BettyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 16, 2019

INFINITI of South Bay responded

Betty, Thank your for the greatest excellent service review you have posted online, We appreciate your recognition of Edson and the entire team at INFINITI of South Bay. We sincerely appreciate your loyalty as a client and look forward to providing an exceptional experience in your visits to come. So glad to learn of your endorsement of the professional customer service you received.

January 12, 2019

Dealership Rating
Employee Rating

Great Service! This is the second time I set up an appointment with Edson and he is just great. He is so helpful when it comes to scheduling my service appointment a More

by YESSIEV123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 16, 2019

INFINITI of South Bay responded

YessieV, Thank you for your positive Five Star review of Edson and your service experience at INFINITI of South Bay. It is good to know that our training is paying off in that your found our team to be efficient in scheduling your appointment and informative during your service. Apologies that we were not able to wash your car this time, yet we appreciate your recognition of the great car wash we performed on your last visit. We love positive and appreciative clients like you and look forearm to your next visit. Thank you!

January 09, 2019

Dealership Rating
Employee Rating

Everyone was very polite n helpful. Mr Trujillo showed experience in answering all my questions and made me feel comfortable. This experience gave me encouragement to use your services a More

by GORICKETTSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 16, 2019

INFINITI of South Bay responded

We appreciate your 5 Star review of INFINITI of South Bay and your experience with Edson, our star Service Advisor. What is most important to us, is that we were able to improve on your first experience to do better. Thank you for your purchase and know that our team can be trusted to provide the same great service experience for years to come. Thank you!

January 07, 2019

Dealership Rating
Employee Rating

Very professional and quick I made an appointment they took my car right in and I was put in an hour. The service person I had Edson was very personal and kept me informed on the More

by REJW77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 09, 2019

INFINITI of South Bay responded

Rej, In and out in an hour sure is quick! Thank you for letting us know that you received quick and professional service while at INFINITI of South Bay. One of the most important courtesies that we can provide our clients is letting them know the status of their vehicle... what will be done, how progress is coming and then finally, what was the ed result. We are glad to learn that Edson kept you informed during your service visit. Thank you for your business.

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