Edson Trujillo | Page 84

Brought my car in for service Good job with the service. There was a part that was to be sent to me. It wasn’t. Had to call back to have it sent or re-sent. That was a bit frustrat Good job with the service. There was a part that was to be sent to me. It wasn’t. Had to call back to have it sent or re-sent. That was a bit frustrating. More

by STARKMANSM Verified Customer Verified Customer

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Very helpful and very professional attended me imidietly and took care if everything that needed to be done ,,,i only see candice and edson the other guys are not and very professional attended me imidietly and took care if everything that needed to be done ,,,i only see candice and edson the other guys are not as friendly kinda wrong awnser i got from them too More

by RKUGEL1972 Verified Customer Verified Customer

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Breaks service Edson Trujillo took care of me with kindness and professionalism. My car was done in less than a day and it was given back to me impeccable. Great ser Edson Trujillo took care of me with kindness and professionalism. My car was done in less than a day and it was given back to me impeccable. Great service, my car works amazing and I will always take my car to get service at Infiniti south Bay. More

by PAULASOUTO51 Verified Customer Verified Customer

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Inf G35 Couoe gets much needed TLC After 12 yrs of service, my G35 Coupe began to give me major problems, but Edson at SoBay took care of it and me while it was out of commission. Thx a After 12 yrs of service, my G35 Coupe began to give me major problems, but Edson at SoBay took care of it and me while it was out of commission. Thx a million for fixing the problems. More

by SHAQUANA.HALL Pounders Verified Customer Verified Customer

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They did a good And I didn’t even have to wait that long the I did a very good job on my Infiniti truck , it was done very fast and they even washed my truck i will be coming back soon. I did a very good job on my Infiniti truck , it was done very fast and they even washed my truck i will be coming back soon. More

by HILLIARDM31 Verified Customer Verified Customer

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Awesome Customer Service Edson is very patient, and helpful compared to the other rep that was there. I waited for Edson to assist me for he took the time to properly explain Edson is very patient, and helpful compared to the other rep that was there. I waited for Edson to assist me for he took the time to properly explain and gave me the best advise. Not pushy and treats everyone with respect. More

by SAACHAAGUILAR Verified Customer Verified Customer

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Excellence in Service Scheduling appts at Southbay Infiniti is ALWAYS easy, the service from the intake process on is prompt and courteous and the work ALWAYS done in a tim Scheduling appts at Southbay Infiniti is ALWAYS easy, the service from the intake process on is prompt and courteous and the work ALWAYS done in a timely manner. I have been bringing my car here to be serviced since 2012. This particular visit I had some issues with the steering leaks and the clock assembly and when I informed my Rep. Everado Villalobos that I had extended coverage, he called the company, found out they’d cover the work and immediately opened a claim. The parts were ordered, I was provided a loaner and the entire process was completed within a few days. I wouldn’t think of going anywhere else. More

by VALBURS80 Verified Customer Verified Customer

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Felt like a first time customer. Zero star rating. I have been coming here for service for over 10 years. Up until my recent visit, I always felt I was treated well. The last visit was totally differen I have been coming here for service for over 10 years. Up until my recent visit, I always felt I was treated well. The last visit was totally different. Service took too long. Communication was poor. I had to call next day to find out if car was ready. New owners do not honor long service discount card, and never communicated that fact. I will probably not return for service. I give the dealership a zero star rating. More

by Mike Verified Customer Verified Customer

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Qualtity Service The service personnel quickly comes out of the dealership to meet you and to take down the information on what has to be done service wise on the car. The service personnel quickly comes out of the dealership to meet you and to take down the information on what has to be done service wise on the car. More

by BGOLDMAN1 Verified Customer Verified Customer

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Comfortable Purchase This is my 3rd purchase from this dealer and it was The Most Comfortable & Happy One!!! It all started with my most wonderful Service Representative E This is my 3rd purchase from this dealer and it was The Most Comfortable & Happy One!!! It all started with my most wonderful Service Representative Edson that I asked questions of my warranty and with disappointment found out, I did not get what I needed with my Dealer Buy Back trade in, in 2017. I had been thinking about trading in my QX60 one more time and having Edson be there when it came to discuss additional warranties of what I want and needed for my years to come, since he is who I deal with as I care for my vehicle. Edson then referred me to Maria. She called me and I explained my wants and concerns. I just didn't want any run around. I made an appointment with her and when I arrived she greeted me. A few minutes later the sales manager George came and introduced himself. He was straight forward with me and I appreciated that. He made phone calls to Infiniti, since I had a pre-approval letter. He later came in and congratulated me and showed me all my numbers (trade-in value, upside down amount & vehicle amount) and made sure I was comfortable with my payment. I was all smiles. I then went in to finance with Erik and he went over everything with me and didn't mind that I wanted to wait for Edson to make sure the Most Important Thing for me was understood. Edson is always so attentive with his customers. He & the Service Team is who has to deal with every customer after we sign our documents and drive away...and they are also the bearers of bad news when you think you have the warranties you asked for and they were not added or a 3rd party was sold to us and there are hoops to jump through for your vehicle to be fixed. When Edson came in and made sure I had all my warranties for the questions I have asked over the past 4 years, I signed my contract. Erik was the First Finance Representative that was sincere and I truly felt he had my best interest at heart, from a man who has a wife and would want the best for her. I was very comfortable and without my husband being able to be there, that was important. I was so thankful that I had Happy Tears and gave everyone a Hug as I left. I've seen many come and go, but am Grateful for the Amazing Service Team and the Sales Team who finally made sure I had exactly what I wanted to be apart of the Infiniti Family without worries for years to come! More

by Mrs. Sandra Smith, III Verified Customer Verified Customer

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