I am always pleased with the service and customer care
that Infiniti South Bay provides. They are always accommodating.
that Infiniti South Bay provides. They are always accommodating.
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by mnacshoppe
Verified Customer
Verified Customer
Service Price Transparency
Used to go to this dealership all the time.
Stopped going because of a bad experience and when i returned i was reminded why i stopped going. They didn't seem to put much effort into helping
Stopped going because of a bad experience and when i returned i was reminded why i stopped going. They didn't seem to put much effort into helping to fix my vehicle. Went in with a 95k 2018 Infiniti qx60 with a check engine light and loss of power. They sent me an invoice for $20,000 for a new engine and I spent $200 just for them to look at my vehicle. I received a car wash and sent on my way. No oil change or any value for the $200 that was paid. Also, they stated car was sludged up and go back to the person that did my last oil change. Took it to a my local mechanic and he did an engine flush. It's been over a month now car runs great no check engine light and getting better fuel economy than ever before.
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by HSTIEBEL
Verified Customer
Verified Customer
Service Price Transparency
Great service.
Very efficient, quick easy in and out. Love the text updates feature and being able to schedule the service online.
Very efficient, quick easy in and out. Love the text updates feature and being able to schedule the service online.
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by JENNGRUEZO
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2024 -
INFINITI of South Bay responded
Thank you for the fantastic review! We’re glad you enjoyed our efficient and quick in and out service. It’s also great to know you found the text updates and online scheduling feature helpful. Making things easy for our customers is always our goal, thanks for recognizing our hard work! Thank you for stopping by INFINITI of South Bay and we look forward to having you back again soon!
Carlos Robles
Service Manager
INFINITI of South Bay
I've enjoyed the service people.
Tje work thats be I n g done,it's really reasonable too.
Tje work thats be I n g done,it's really reasonable too.
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by IRENETOLE
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2024 -
INFINITI of South Bay responded
Thank you so much for the time to leave this review! We're so glad you’ve enjoyed working with our team, it means a lot to us. Our service team always goes above and beyond to provide excellent customer service. Looking forward to having you back soon! Don't forget to check our website for weekly service deals and bargains!
Carlos Robles
Service Manager
INFINITI of South Bay
Very professional and helpful staff.
The prices could be a little less! Thank you again.
The prices could be a little less! Thank you again.
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by mrvega68
Verified Customer
Verified Customer
Service Price Transparency
Dec 14, 2024 -
INFINITI of South Bay responded
Thank you for the great 5-STAR review! We so appreciate your feedback that you found our team to be both professional and helpful. We strive to please. On prices, please know that we shop our competitors every month to make sure that we charge the same amount or less. And, to help you save in the future, please be sire to 1) read our monthly newsletter, as it always has three useful service coupons, and 2) check our website under "Service Specials" for money saving coupons that change monthly.
Thanks for your business and thank you for your loyalty to INFINITI of South Bay!
Carlos Robles
Service Manager
INFINITI of South Bay
No loyalty program makes the experience at this location
less than perfect. Also, the car loaner program seems non-existent (even with a couple thousand dollars spent on service), I would give 3 stars, exce
less than perfect. Also, the car loaner program seems non-existent (even with a couple thousand dollars spent on service), I would give 3 stars, except that Edson did a 5 star job, so that raised the rating.
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by M_WEAVER11
Verified Customer
Verified Customer
Service Price Transparency
Dec 14, 2024 -
INFINITI of South Bay responded
M Weaver,
Yes, thank you for bringing this to our attention, as our loaner policy is not clear or communicated well. We are working with our website developers to make some changes per your input. Until then, if you will need a loaner, please call and schedule with your service advisor, as he can then and at that point reserve a vehicle for you. As far as a loyalty program, we do offer monthly service coupons to our loyal clients through our monthly newsletter. If you are not receiving this newsletter, then please get with me or your service advisor to make sure we have a current and accurate email address. Thank you so much for your constructive feedback.
Carlos Robles
Service Manager
INFNITI of South Bay
Very rude.
They refused service for safety issues. No knowledge about the problem. Worst experience ever.
They refused service for safety issues. No knowledge about the problem. Worst experience ever.
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by FORMIKEKIM
Verified Customer
Verified Customer
Dec 14, 2024 -
INFINITI of South Bay responded
It would be dishonest and illegal for us to represent that your vehicle's check engine light was on when it wasn't.
Carlos Robles
Service Manager
INFINITI of South Bay
Grea service great vale, nice vibe bla bla bla bla bla
bla bla bla bla
bla bla bla bla
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by KK24600
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2024 -
INFINITI of South Bay responded
Hahaha... love your review! There are a certain number of characters that are necessary for the review to post, as it appears you have figured out.
Thank you so much for letting everyone know that you received great service with us. We appreciate your business.
Carlos Robles
Service Manager
INFINITI of South Bay
Again, I'll say INFINITI of South Bay has been a 5-Star
Spa - for ALL my automotive needs.
JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE
Spa - for ALL my automotive needs.
JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE PROTECTION PROGRAM, and MAINTENANCE CARE PLAN reduced my bill, a quite expensive bill, to nil ($0)!
The sheer joy having such a degree of security and peace of mind, I'll always relish.
And following "Coach" always ensures THE WINNING DEAL!
Many thanks to Anita Ruiz, Aldo “Coach” Ginossi, and Mike Molles, actually the entire regiment, while I'm at it.
Cheers, all
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by tdhc
Service Price Transparency
Nov 18, 2024 -
INFINITI of South Bay responded
Wow! Thank you so much for this incredible review!
We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Always have great appointment times and lobby is great
and comfy. Service is definitely gre
and comfy. Service is definitely gre
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by VALerie
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2024 -
INFINITI of South Bay responded
Thank you for the great review Valerie! Our customers are our #1 priority, so we make sure they have a relaxing and enjoyable experience from start to finish. It’s wonderful to know you’re pleased with our service, looking forward to seeing you next time! Make sure to check out our website for service specials to save on your next visit!
Carlos Robles
Service Manager
INFINITI of South Bay
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