Edmund Ruela
Edmund Ruela at Prestige Toyota of Ramsey
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Edmund Ruela

Used Car Manager

Prestige Toyota of Ramsey

1096 NJ-17
Ramsey, NJ 07446

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2.9
63 Reviews

Languages Spoken

English English

Spanish Spanish

2.9

63 Reviews

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63 Reviews of Edmund Ruela

July 28, 2024

Dealership Rating
Employee Rating

Bought a 2019 Subaru Crosstrek last week and couldn’t have asked for a better experience. Everything and everyone was upfront and transparent, all questions were answered and we never felt pressured. Moh More

by MusicFam
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Kenawi , Kendra

Jul 28, 2024

Prestige Toyota of Ramsey responded

Thank you for the wonderful review! We’re thrilled to hear that your experience with the 2019 Subaru Crosstrek purchase was so positive. It’s great to know that Mohammed, Eddie, and Kendra made you feel comfortable and addressed all your questions transparently. Your satisfaction is our top priority, and we’re pleased to hear that everyone worked together to make the process smooth and pressure-free. If you need anything else, feel free to reach out. Enjoy your new Crosstrek!

July 17, 2024

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Employee Rating

Buyer beware. They take your money and leave you stranded. Arrogant and negligent at best. More

by TT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Chris D'Onofrio, Thomas Carrino

Jul 17, 2024

Prestige Toyota of Ramsey responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (551) 252-4147 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 05, 2023

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Employee Rating

Beware of Prestige Toyota in Ramsey, NJ. I purchased a 2018 Lexus RC 300 from Prestige Toyota in Ramsey, NJ. on 8/23/23. When I traveled from Connecticut to pick the vehicle up it was comple More

by Dave Mc
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Oct 06, 2023

Prestige Toyota of Ramsey responded

We apologize for any inconvenience. However, as you know the plates were delayed with CT DMV as they require a CT State Inspection of the vehicle before processing them which was sent to us 2-3 weeks after the purchase date. We were just notified that the plates were sent overnight to you today and a tracking number was provided by our Used Car Manager Ed Ruela. Please contact Ed Ruela at 551-777-5224 or EdmundRuela@driveprestige.com if you have any questions. Thank you.

Oct 07, 2023

Dave Mc responded

I have been trying to communicate with the management at Prestige Toyota for well over a month now but almost all of my calls and messages have gone unanswered contradicting your claim that customer satisfaction is your top priority. Before Prestige Toyota had my money there was no problem contacting them whatsoever but now that they already made the sale they completely ignore the customer. Not only has this dealership failed to get my vehicle registered after more than a month and a half (leaving the vehicle unregistered) but after I pay to replace the UNSAFE tires as well as the other issues listed above that were intentionally hidden by this dealership I will have well over $2,000 into this vehicle that was portrayed as like new condition.

July 06, 2023

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Best dealership ever! ! Everything was a smooth run from beginning to end. It was a pleasure to do business with the dealership. Everybody was so kind and easy going. More

by toyota1111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 06, 2023

Prestige Toyota of Ramsey responded

Thanks for sharing your feedback. We really appreciate your positive review.

June 28, 2023

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Employee Rating

This is the worst dealership ever! I purchased the used car 2017 toyota highlander 2 weeks ago and they gave me the vehicle which is not safe to drive. I have 15+ tears of driving exp More

by Maia
Recommend Dealer
No
Jul 01, 2023

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less-than-satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147 to discuss this further.

Jul 12, 2023

Maia responded

I would like to discuss this further with someone responsible!

May 11, 2023

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Employee Rating

Pathetic. Greedy. Liars. Hideous. Mis leading tactics. Do not trust any thing they say. Try other dealerships. More

by Svet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 11, 2023

Prestige Toyota of Ramsey responded

We apologize for your experience. Please reach out to Harshal Patel at HPATEL@dchusa.com to discuss this further when you have a moment. Thank you.

April 10, 2023

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Employee Rating

The dealerships very nicely laid and the staff is extremely helpful and easy to deal with . More

by Frank5422
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Eagle, Caroline Siderias , JEFFREY LOWER, Hershal Patel

Apr 10, 2023

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

April 03, 2023

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Employee Rating

Best customer service really appreciate it I will always recommend the Ramsey Toyota to everyone they give the best service More

by RASHA_BOI101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Kenawi , Erick Manzanilla

Apr 03, 2023

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

March 29, 2023

Dealership Rating
Employee Rating

The problem did not get solved. I was also given a brand toyota battery, that went I dead, I did try calling but no one ever returns calls. Disappointed in the service More

by cmariel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Caroline Siderias , Anna.

Mar 30, 2023

Prestige Toyota of Ramsey responded

We apologize for the experience. Please reach out to Harshal Patel at 551-777-5201 or hpatel@dchusa.com to discuss this further. Thank you.

March 03, 2023

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Employee Rating

The staff/employees were not friendly/ welcoming. Once you buy the car after thatt They don't care if you have more questions, they will not answer properly instead he was on the phone texting or ta More

by nurisherpa09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hermes Peña, Mohamed Kenawi

Mar 07, 2023

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. We apologize for your experience. Please reach out to Ed Ruela at EdmundRuela@driveprestige.com to discuss this further.

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