Edher Maltos

On June 6th, my mother—who has been a loyal Kia and Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called my Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called myself to check in. At that time, I was told the issue appeared to be a sensor problem that could be covered under warranty. My mother was asked to provide her license, registration, and maintenance records, which she submitted that same day after receiving a text message from the service department. On July 9th, I followed up via text and voicemail—no response. On July 16th, I called again and was told someone would reach out. Later that day, I finally received a call stating that the issue was now sludge in the engine, not a sensor. We were told documentation and photos would be sent over that day. The only thing we’ve received so far is a vague note saying there was “no oil on the dipstick” when the vehicle was brought in. Since then: • No one has followed up. • No documentation or photos have been provided. • I have called four times today and my mother has called twice, all with no response. • A text sent on Saturday also went unanswered. Timeline Summary: 1. June 6 – Vehicle dropped off. 2. June 6–July 8 – No contact or updates. 3. July 8 – Told it’s a sensor issue under possible warranty. 4. July 16 – Told it’s an engine sludge issue instead, despite full maintenance records. 5. No supporting documentation or photos have been provided. 6. Calls, emails, and texts have gone unanswered. 7. The vehicle has now been in the dealership’s possession for over 7 weeks. 8. A complaint has been filed with the Better Business Bureau. This level of communication and service is unacceptable. At this point, we expect: • A full written diagnosis with proper documentation and photos • A clear explanation for the conflicting information we’ve received • A concrete plan for resolution, including when and how the vehicle will be repaired or returned More

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We had a positive experience buying a car from Jacob Boring. Thanks for giving us a great deal on a really nice full-size SUV. Boring. Thanks for giving us a great deal on a really nice full-size SUV. More

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Excellent service the salesman was helpful patient and kind. He didn't force anything on us. kind. He didn't force anything on us. More

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Great experience! 10 out of 10. Jacob did a great job from the moment I walked in. Finance team was fantastic! I was in and out in no time. I will be back when it 10 out of 10. Jacob did a great job from the moment I walked in. Finance team was fantastic! I was in and out in no time. I will be back when it's time to buy another vehicle. I will be willing to be in a commercial for Central Kia of Plano. More

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The service writers at Central Kia are outstanding. We are very professional and concerned with getting the job completely done with no extraneous extra cost tacked on. I know and dealing with the serv We are very professional and concerned with getting the job completely done with no extraneous extra cost tacked on. I know and dealing with the service writers there that I will get exactly the repair that’s required and not any other tacked on extra charges. They are the best crew I have ever worked with in my life. Kudos to Management for empowering their people to do a good job and save the customer money. More

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THIS LOCATION STOLE MY MONEY AND DESTROYED THE RESALE VALUE OF MY CAR. What Kia won't tell you is the resale value of your car will plumet once its off the lot since they don't know how to fix the securi VALUE OF MY CAR. What Kia won't tell you is the resale value of your car will plumet once its off the lot since they don't know how to fix the security issues associated with their cars. My wife's 2020 Kia and my 2019 Forte have been cur in half due to all of the KIA BOY BREAK INs that have been occurring and the company will do nothing to fix it until your car gets destroyed. Then, when I took it to the dealership, they couldn't even replace my key fob and now I have to unlock my car with a key fob and start my car with a spare key, destroying the resale value of my car and screwing me over in the process. No problem. Im coming up there in the next couple of weeks and expect some definite answers. DONT BUY ANY KIAS FROM THIS COMPANY. More

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Grade A employee team. Ed the manager Paul service department manager and tops sa l es Person, Jason. Theses are my go to get job done guys .May this company realiz Ed the manager Paul service department manager and tops sa l es Person, Jason. Theses are my go to get job done guys .May this company realize greatness in these 3 people for the KIA business. Remember Jesus Christ is Frist. More

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I really enjoyed the entire sales process! Everyone there is so nice and professional and I love my new car! What a pleasant experience. David, Ed and Jett in finance were great! I even got to Everyone there is so nice and professional and I love my new car! What a pleasant experience. David, Ed and Jett in finance were great! I even got to speak with the General Manager for a moment when he came to check up on me, I think his name was Fortunes! Overall what a great buying experience and I will definitely be telling all my friends and family to come to Central Kia of Plano for their next car purchase! More

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These guys are great, from everyone in sales, to service, and even finance. Highly recommend Central Kia to anyone looking for a new car. and even finance. Highly recommend Central Kia to anyone looking for a new car. More

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RUN! Do not make the same mistake I did. Traded a 2023 Yukon GMC for a 2024 Telluride on 7/24/23 and till today 8/25/23 I have yet top receive the check f Do not make the same mistake I did. Traded a 2023 Yukon GMC for a 2024 Telluride on 7/24/23 and till today 8/25/23 I have yet top receive the check for the difference of the trade. Unbelievable. Had issues with my new Telluride, service department suggested "I take it to anopther dealership because they are 2 weeks behind". My screen was going black out. I decided to leave it there anyway. Picked it up. Went out of town. Drove it and problem was not fixed. Service at this place is really bad. Go elsewhere. I should have gone to Southwest Kia Rockwall where I had previously bought 2 other KIA and had great experience in all departments. It's sad when they don't care except to just sell you a vehicle. Salesperson Kaden was no help either. Terrible place. More

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