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Edgar Delgado
Edgar Delgado at Gordie Boucher Ford Lincoln of Janesville
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Edgar Delgado

Service Advsior

Gordie Boucher Ford Lincoln of Janesville

2727 US-14
Janesville, WI 53545

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4.8
32 Reviews
4.8

32 Reviews

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32 Reviews of Edgar Delgado

May 09, 2025

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Employee Rating

I was told they would wash the car. They did not. They were suppose to fix the warning messages that keep popping it. They said they reset them but they are still coming g up. More

by ARD0
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Recommend Dealer
Yes
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May 09, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

May 06, 2025

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Failed to tighten lug nuts after wheel rotation. I was able to undo the lug nut by hand. This could have been catastrophic for me. It's unacceptable and inexcusable to be that negligent More

by sarat.pawel
Recommend Dealer
No

Other Employees Tagged: Edgar Delgado

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May 09, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Providing a positive experience is our top priority, Sarat, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sean Tompkins Service Manager 608-754-5511

May 05, 2025

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Quick & amazing staff Edgar went out of his way to ensure I would have a rental car when my car broke down on the interstate on a Saturday right before closing so I wouldn't have to go without a vehicle More

by 88houser
Recommend Dealer
Yes

Other Employees Tagged: Edgar Delgado

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May 05, 2025

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

May 04, 2025

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My instructions were not followed and to make matters worse I was lied to by Edgar to my face More

by jmoralez5000
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Recommend Dealer
No
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May 07, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sean Tompkins Service Manager 608-754-5511

May 03, 2025

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Service manager was tremendous. Communicated great. Waiting room could use some work. Wish there was sales person around early mornings as I was interested in talking to someone. More

by Cjennychris
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Recommend Dealer
Yes
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May 04, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

May 02, 2025

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Edgar Delgado was very empathetic and understanding to my scary incident with my car shutting down and steering wheel locking up in the middle of an intersection he also communicated with me of updates on my More

by Digglesmonica73
Recommend Dealer
Yes

Other Employees Tagged: Edgar Delgado

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May 02, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

April 30, 2025

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Edgar was great, friendly and courteous. Explained a couple of options available to me for service. More

by Jon1262
Recommend Dealer
Yes

Other Employees Tagged: Edgar Delgado

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Apr 30, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

April 30, 2025

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Like the new remodel. All of your staff is very friendly and helpful. Edgar was great! More

by AMDRANGONFLIES
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Recommend Dealer
Yes
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Apr 30, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

April 29, 2025

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Very nice, clean and great customer service. I definitely loved the warm welcoming atmosphere. Thank you. More

by JOSEMARURIJ
Recommend Dealer
Yes

Other Employees Tagged: Edgar Delgado

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Apr 29, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

April 27, 2025

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Very prompt and professional! A class operation, the complementary wash was a very nice surprise. More

by MWLAMERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 27, 2025

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

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