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Edgar Cruz
Edgar Cruz at Downey Hyundai

Edgar Cruz | Page 6

Rental Manager

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.4
144 Reviews
4.4

144 Reviews

Write a Review

144 Reviews of Edgar Cruz

October 01, 2025

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Employee Rating

Satisfied with the service, thank you very much for all the help. I’m going to be there for my next car More

by ALLANSANCIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez , Marisol Victor

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Oct 01, 2025

Downey Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Downey Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 27, 2025

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Employee Rating

The experience was good and every thing went smoothly. It really helped me a lot. More

by ERICK.SAZO
Recommend Dealer
Yes
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Sep 27, 2025

Downey Hyundai responded

Thank you for the great review! We’re so glad to hear you had a positive experience. If there’s ever anything else we can do to help, just let us know!

September 25, 2025

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Employee Rating

Everytike I go they never do a good job. The last time they replaced my side view mirrors and scratched the car. I took it back and they did not want to take responsibility for it More

by Vet323tech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ravi Malhotra, Ray Malhotra, Chris Estrada, Lou Machado, Angel Duran, Alainea Butler, Nancy Gonzalez , Tony Bui, Marisol Victor

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Sep 28, 2025

Downey Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 20, 2025

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Employee Rating

Service outcome was awesome, there’s was some miscommunication but they resolved the problem and was satisfied with my service More

by Cindy.delatorre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada

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Sep 20, 2025

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 18, 2025

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I love Hyundai you are the best , i will ofer everyone to choose hyundai, thank you More

by VARDANANTSNAIRA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez , Marisol Victor

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Sep 18, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 17, 2025

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Employee Rating

Courtesy and customer service were great. No pressure to spend on unnecessary services. Uber was requested quick More

by BESTSURGICAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada

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Sep 17, 2025

Downey Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 13, 2025

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Employee Rating

The customer respersenative communicated accurately and honestly..They explained the work being done.well.She had a nice smile. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez , Marisol Victor

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Sep 14, 2025

Downey Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 13, 2025

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Employee Rating

Edgar was super helpful to me . He’s definitely a team player for Hyundai Downey More

by Kaymay91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gonzalez

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Sep 13, 2025

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 13, 2025

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Employee Rating

The services was not completed and not satisfied at all. The manager did not attempt to rectify the issues. More

by JAMILPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nancy Gonzalez

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Sep 13, 2025

Downey Hyundai responded

We sincerely apologize that you were not pleased with your recent experience. We value your feedback and would like to address your concerns. Please feel free to contact our customer relations department at 562-231-0100 if you would like to discuss this matter further.

September 09, 2025

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Employee Rating

Had a good experience with my service adviser Christian kept me updated on my vehicle progress thank you for everything More

by anibarra90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ravi Malhotra, Ray Malhotra, Chris Estrada, Lou Machado, Angel Duran, Alainea Butler, Nancy Gonzalez , Tony Bui

Report | Print
Sep 09, 2025

Downey Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Downey Hyundai, we look forward to having you as a valued customer for many years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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