Eder Nava

SME's ... Subject Matter Experts, that's what you'll find at Oxnard Mercedes Benz. Prior to making my purchase at Oxnard Mercedes Benz, I had visited several of the Mercedes Benz Dealers in the Los Angeles at Oxnard Mercedes Benz. Prior to making my purchase at Oxnard Mercedes Benz, I had visited several of the Mercedes Benz Dealers in the Los Angeles area where I live as my Mercedes had been totaled in an accident a month before. My intent was to go back to one of my two favorite Mercedes car dealers in L.A. County because they had such great customer service skills, HOWEVER, that all changed when I stumpled upon Oxnard Mercedes Benz quite by accident after leaving Solvang. I never knew they existed but when we exited the freeway and stumpled upon their lot, we were greated by a very friendly, highly professional and knowledgeable sales manager, Gene Mewborn. He was never pushy, he knew all the details of the vehicles and then when he introduced us to the sales rep, Eder Nava, who continued with the outstanding customer service, walked us through every detail of the vehicle and knew when to bring in the sales manager, Gene, when it was time to negotiate the deal. They gave us an offer we couldn't refuse, plus a few extra amenities but WAIT, it was just beginning. The highlight of the sale was dealing with the Finance Director, Ty Woods. Another friendly, highly skilled professional. You could tell he was very seasoned and knew his job very well. Although we had a pre-approved certificate from the Federal Credit Union,we ended up financing through Mercedes because the interest rate Ty offered us, was the best! We couldn't beat it and just when I thought it couldn't get any better - we didn't want to drive the car all the way back to L.A. so they delivered it! More than 70 miles away... and when they brought the car, they stayed an hour to go over all the details of the car, and left us a little bag full of Mercedes gift items! You can't beat the outstanding customer service experienced at this dealership - very friendly, accomidating, knowlegable and just the greatest guys to work with ever! Thank you Oxnard Mercedes Benz! More

Report | Print

Succinct and accurate advertising on website. Friendly staff. No back-and-forth between salesperson and manager-- instead, manager came to us. Incredible price-- out the door was less than Kelly Blue Book staff. No back-and-forth between salesperson and manager-- instead, manager came to us. Incredible price-- out the door was less than Kelly Blue Book and Edmunds. No unexpected markups. Two hours from test-drive to driving away in my new (used) car. More

Report | Print

First off, this dealership has now become my favorite!!! My salesperson, Eder Nava, and Andy, his boss, made my dream come true for me to have my C250. Eder responded to each and every one of my communicati My salesperson, Eder Nava, and Andy, his boss, made my dream come true for me to have my C250. Eder responded to each and every one of my communications and he was an absolute delight in all aspects of the word to work with. Just very simply, he is THE BEST!!! I had a fabulous entire experience at Mercedes-Benz of Oxnard and will be referring all my friends and family members over there. They made buying my car with ease and took the time with me to put the biggest smile on my face possible. Ty Woods in finance, all I can say is he REALLY knows his stuff!!! He made the process very easy. Andy, Eder's boss, was so gracious and patient and made everything work. I got such an education that you can never put a price on. These are my new friends who really took care of me. THANK YOU GUYS!!!!!!! YOU ARE THE BEST, FIRST RATE IN EXCELLENCE, CUSTOMER SERVICE, AND EVERYTHING ELSE THAT GOES WITH IT!!!!!!!!!!!!!!! More

Report | Print

i was shopping for a Smart Carand was told by Peter they had a 2011 Cabriolet with very few miles on it for $16,000. which was not listed on their website. I eventually found one identical to it on their we had a 2011 Cabriolet with very few miles on it for $16,000. which was not listed on their website. I eventually found one identical to it on their web with very miles on it for $12,999. When i called their attention to it. I was first told by Antonio that it was the same car. It was then discovered there two different cars involved. I was told that the cheaper car had been sold in May of 2012 and this was at the end of August of 2012. I was not pleased to hear this and suggested they sell me the other car at the advertised price. I was told by Manager Gene Newborn, that he could not do that because of a dissertation of different costs for him in the two vehicles. Gene was not interested in trying to resolve the issue and a terse conversation followed. I am convinced this was a bait and switch due to the time of three month time frame that the car was supposedly sold and the time I discovered the website ad. It was either a scam or a case a very incompetent management, neither that bodes well for the dealership. I would not recommend purchasing an used car from these folks. More

Report | Print