Eddie Rodas

Leased my car here. And it was the worst mistake ever the staff here is horrible. Sales finance all horrible their disrespectful they dont care stay away from this deale And it was the worst mistake ever the staff here is horrible. Sales finance all horrible their disrespectful they dont care stay away from this dealership . More

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Amazing place from the moment I walked in everyone was so nice. I went right after work which I did not look my best and also another couple walked in dressed nicely and was treated the same and it made me r nice. I went right after work which I did not look my best and also another couple walked in dressed nicely and was treated the same and it made me really happy with the whole process. I’m beyond happy with everything. More

by kevswrld92 Verified Customer Verified Customer

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They lied and said my lease was up when doing a buyout now I'm under $16,000 for my 2022 Infinity Q55 Sensory of 21,000 miles. They gave me a paper stating the blue book value saying it could be traded fo now I'm under $16,000 for my 2022 Infinity Q55 Sensory of 21,000 miles. They gave me a paper stating the blue book value saying it could be traded for that amount, they lied. It wasn't $38,000 value it was $29,000. So now I'm stuck with this car which was only $550 car note to $800 Carnote with 798 credit score. They explained that it will not take my credit score down , and it went down to 757. They completely lied in my face and when I told a manager, the only thing said was, she'll talk to her employees in finance. I've been a customer over 7yrs and this how they treat people in Van Nuys. Never been late on a payment, never asked for an extension, they LITERALLY played me. My car when I purchased was $53,000 my new contract for the buyout went to $58,000. I'm literally starting over from scratch as if my 3yr payments was NOTHING. In this office, it isn't Black friendly at all, it's Bias and they did when they needed to do for me to be stuck. I HATE THIS PLACE More

by Sharon H. Verified Customer Verified Customer

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Great service and great people. Wish they had snacks or vending machines…. Cough up the snacks Wish they had snacks or vending machines…. Cough up the snacks More

by Muffincantstopus Verified Customer Verified Customer

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They made promises they didn’t keep. They said anything to make a sale. They cashed a check that was supposed to be held for 30 days. They promised us a second key then didn’t provide it They said anything to make a sale. They cashed a check that was supposed to be held for 30 days. They promised us a second key then didn’t provide it. They kept saying they would call us back and would push the calll off to different employees and never call us back More

by LINDAMILES3 Verified Customer Verified Customer

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Luis, took care of me and they have a nice waiting room. Everyone is happy to be there. Everyone is happy to be there. More

by SANTOSMANNY Verified Customer Verified Customer

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The service manager and the service crew were very professional. They did what they promised they will do. I Harley, recommend the service department. I will recommend my friends to use Van Nuys infin professional. They did what they promised they will do. I Harley, recommend the service department. I will recommend my friends to use Van Nuys infinity Service. II was about to buy a car(QX 80 from Van Nuys dealership, yeah, the sales manager Eddie was very professional unfortunately we couldn’t make a deal. Hopefully, next time we will. More

by GUSHADDAD6 Verified Customer Verified Customer

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My man Rudy I would trust with my children. Blessed me every time I need something. Thanks Infiniti! Blessed me every time I need something. Thanks Infiniti! More

by ALEXANDERKORSIN Verified Customer Verified Customer

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Very knowledgeable and helpful staff. They know how to talk to customers and offered excellent customer service. Will definitely refer people I know to this dealer! They know how to talk to customers and offered excellent customer service. Will definitely refer people I know to this dealer! More

by Alondra Sanchez Verified Customer Verified Customer

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The staff are all super nice and effective . The environment has such a great vibe The environment has such a great vibe More

by MISSY.JAY79 Verified Customer Verified Customer

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