Ed Watts

Horrible customer service. Ended up just wasting my time and no accountability for their actions- everyone kept pointing fingers. Gave one more chance to help and now ignored Ended up just wasting my time and no accountability for their actions- everyone kept pointing fingers. Gave one more chance to help and now ignored. Do not buy from here More

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Unfortunately, this dealership has been a complete disaster. I bought a car from them a week ago on Friday and it broke immediately and we were stranded. After towing the car back to the dealership, I disaster. I bought a car from them a week ago on Friday and it broke immediately and we were stranded. After towing the car back to the dealership, I was promised it will be fixed on Monday. Nobody called. After I called them myself on Tuesday they acted surprised that I called and claimed that the car is being looked at and just needed a software update. I found that hard to believe as a lack of software update doesn't disable the car in the middle of the road but they told me they know what they are doing and implied I do not. The next day they claimed they needed another couple of days to fix it but it's not a big deal, then a few days later they told me they needed another week. So basically after cashing my very large check, they gave me a dangerous lemon and are expecting to keep it for weeks or months on end without any explanation or even an estimate, meanwhile, GM is hiding out and not returning calls. Nobody seems to be in charge and everything is always someone else's fault, there's very little to no accountability, multiple people I talked to were interrupting me and arguing with me on facts, saying how it's not true it has been 5 days' it's only been 1 day because they don't work on weekends like other dealers do or can't deal with 3 inches of snow or other excuses, trying to gaslight me as if I imagined everything. Just the worst experience I've had related to cars in my whole life. More

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Prioritizing customer satisfaction, Ed Watts strives to assist customers in finding the ideal vehicle, rather than simply making a sale. He is dedicated to delivering exceptional results and ensuring custo assist customers in finding the ideal vehicle, rather than simply making a sale. He is dedicated to delivering exceptional results and ensuring customer delight.Today I’m driving a 2022 BMW 740 I. Go to Ed Watts and don’t worry he got you. More

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I give this dealership 5 stars! !! I had a good experience test driving the car & working with the team! Mazda Catonsville provided amazing service. Super thankful for Ed, Xavier, Ad !! I had a good experience test driving the car & working with the team! Mazda Catonsville provided amazing service. Super thankful for Ed, Xavier, Adam, Herb, Mohan, and George!! I would absolutely recommend this dealership to anyone. More

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I worked with Herb Thomas, Ed Watts and Joe Garner. This is my 4th vehicle and over the years their service has been impeccable!! I will continue to recommend Heritage Mazda Catonsville as my preferred This is my 4th vehicle and over the years their service has been impeccable!! I will continue to recommend Heritage Mazda Catonsville as my preferred dealership. More

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