Ed Chen | Page 40

Leasing a car Great experience with leasing my first car! Chris was extremely helpful and very accommodating as well as very patient with teaching me the technology Great experience with leasing my first car! Chris was extremely helpful and very accommodating as well as very patient with teaching me the technology in the car! Professional staff with great attitudes! More

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New Vehicle Purchase I was in the market to purchase a vehicle and happened to drive into Quality Subaru's lot. I was greeted by Ralph Aguino. He was not at all pushy and I was in the market to purchase a vehicle and happened to drive into Quality Subaru's lot. I was greeted by Ralph Aguino. He was not at all pushy and he was very patient. I was actually interested in a used Subaru Outback. Ralph asked some questions on what I was looking for in a vehicle. I was looking for power with good gas mileage. Ralph was very knowledgeable. about the vehicle and advised me to take one of the new 2015 Outbacks out for a ride and suggested the 4 cylinder. He was right, I was amazed at the power on the 2015 versus the previous models. Then I wasn't sure of the color. It was either tungsten or white. We chose tungsten and then called later and changed our minds to white. My spouse and I, were to say the least a little difficult on making up our minds. Ralph was very understanding and very accommodating. I would recommend Quality Subaru and Ralph in a heart beat. They took their time with us and asked the right questions to put us in a vehicle that fulfilled our needs. We were even granted the rate we were looking for on our financing, thanks to Ed Chen (Business Manager). We are extremely happy with our new Outback and the service at Quality Subaru. Thank you Ralph More

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A perfect experience in every way I am thrilled with my purchase of a 2015 Subaru from Quality Subaru. Joe Blichfeldt and his team are such a pleasure to work with.Chris Carey toke I am thrilled with my purchase of a 2015 Subaru from Quality Subaru. Joe Blichfeldt and his team are such a pleasure to work with.Chris Carey toke a great deal of time explaining the car to me and making sure I was comfortable before I drove away. Ed Chen and Mike Ward were also helpful and professional. Dan The Man detailed the car to perfection. I highly recommend them to anyone . More

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First Subaru After 27 years of Hondas, we needed an AWD sedan. From our initial contact with Kristen, via email, through the sales process with Mark and Mike to th After 27 years of Hondas, we needed an AWD sedan. From our initial contact with Kristen, via email, through the sales process with Mark and Mike to the final paperwork with Ed, we experienced a professional and friendly process. Mark answered all of our questions about the 2015 Legacy, explaining the keyless entry, NAV system and general operational aspects of the car. He also synced our iPhones and garage door openers. The entire sales experience was pleasant, without any pressure at all. We have only had the car for a week, but absolutely love it so far. I would highly recommend Quality Subaru and their great staff. More

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Sensor Fix Friendly, fast, and good quality work. Professional and easy to talk to about the situation at hand so I would understand. I would recommend to frie Friendly, fast, and good quality work. Professional and easy to talk to about the situation at hand so I would understand. I would recommend to friends and family. More

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Great Buying Experience I knew my next car would be a Subaru. The only question was from whom I would purchase it. A friend had bought her Subaru from Qaulity and had a great I knew my next car would be a Subaru. The only question was from whom I would purchase it. A friend had bought her Subaru from Qaulity and had a great experience. So I went to see them. The purchase could not have gone any smoother. They had the 2015 Outback I was looking for. After the test drive, I knew it was the car. Chad Esposito was great to work with and made the final purchase extremely easy. More

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Were Actually Invested in Helping First Time Buyer I was a first time buyer and my experience at Quality Subaru could not have been better. I had a particularly complicated set of needs: very specific I was a first time buyer and my experience at Quality Subaru could not have been better. I had a particularly complicated set of needs: very specific make and model demands, credit history pock-marked with many moves and addresses, and most difficult of all, I needed to register the car in Alaska, where I'd be driving to start a new job just a few days after purchasing the car. Chris, Ed, and I suspect others, too, went above and beyond to make this happen, and in a way that was both pleasant and financially optimal for me. I cannot emphasize enough how comfortable my family and I were working with Chris Carey to make sure the car I ended up buying would meet my needs: he was friendly, honest, well informed, and very, very patient with this first-time buyer's many questions. Likewise, Business manager Ed Chen helped get me a fantastic financing package on top of all the extra paperwork they had to go through to make sure I wouldn't encounter problems driving a newly purchased car across the continent. Having had practically no experience buying a car this could perhaps all be chocked up to naivte, but both of my parents--veteran car buyers and leasers--were impressed with both the amicability, professionalism, and care with which my purchase was handled. Cannot recommend highly enough. To top it off, I have a lightly used manual Subaru hatchback with ~10K miles I'm confident I can make it from Connecticut to Alaska with in the days ahead. More

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Excellent experiences My family has now bought 3 cars from this dealership over the years. It's the depth of knowledge, the consistent communication, the dedication to foll My family has now bought 3 cars from this dealership over the years. It's the depth of knowledge, the consistent communication, the dedication to follow-up, and their recognition that the car buying experience doesn't have to be a constant barrage of information and proposals that keep us coming back. tl;dr they know when to talk and when to shut up, and when they talk, they know what they're talking about More

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Great! First contact with the business was Kristen T., first through the Internet, and then when I came in personally. Her email communication was very effic First contact with the business was Kristen T., first through the Internet, and then when I came in personally. Her email communication was very efficient and useful, and one of the reasons that this is one of the dealerships I approached. She is a very personable and funny young woman. I wasn't nervous or preparing for a contest, but if I had been, she would have put me in a good frame of mind. Chris Carey sold us our Impreza. It was almost like buying a car from one of your cousins! He was very earnest in making certain that we were getting what we wanted, and were happy with the deal. The one misunderstanding that we did have, he worked through very professionally, and I felt he was quite sincere. Everybody has to make a living, so he isn't giving anything away, but we felt he was just as concerned with a happy customer as with getting our money. Ed Chen did our paperwork. Another cousin! He was extremely competent, and we actually had a good time talking with him as he went through the process. We don't usually go for extended warranties, because we don't buy what we don't understand. But Ed went through the pluses and minuses with us very carefully and logically (even using visual aids!), and without pressure, so that we felt good about it, especially at the discount he was able to offer. A pleasure to watch a pro at work! All in all, a good deal, and a good experience! More

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Buying a new car made easy!! We were pleased with the overall professional, yet personable sales and finance team! Mark Soll assisted us in the purchase of our 2015 Subaru Forest We were pleased with the overall professional, yet personable sales and finance team! Mark Soll assisted us in the purchase of our 2015 Subaru Forester. He was knowledgable, patient, and dedicated...coming in on his day off to meet our delivery-date timeline. Our experience with Peter Zagorski & Ed Chen was also very positive. This finance team listened to us, honored our budget, and we felt respected!! At our delivery appointment, Ed assisted us in navigating the paperwork-end of financing our new car with ease! We would recommend Quality Subarut to our friends & family!! * *Also appreciated that Mark Soll took time to introduce us to his fellow emloyess in the service and parts department as we plan to service our new Forester at Quality Subaru in Wallingford. More

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