Rick Case Hyundai Plantation

I leased my third Hyundai last Sunday at Rick Case. The salesman Jong PAEK was wonderful he couldn’t have been nicer. Unfortunately the finance person I think his name is Jong was the worst experience The salesman Jong PAEK was wonderful he couldn’t have been nicer. Unfortunately the finance person I think his name is Jong was the worst experience I had in a long time.He was more high pressure than a time share closer.I told him over and over I wanted the exact deal that me and Mr PAEK had arrived at.He just wouldn’t give up trying to get extra money out of me.He came so close to ruining this deal it’s unbelievable that the deal went through.I hope that’s not the way Rick Case trains it’s employees but you never know.I hope someone in management at Rick Case reads this and calls me so I could give them all the bloody details which I don’t have time and room to list here.J Tyler More

We were very happy with sales staff. Friendly and helpful and patient. Our third Tucson. Additionally, Christian gave us his number and has helped us with using features on car. Friendly and helpful and patient. Our third Tucson. Additionally, Christian gave us his number and has helped us with using features on car. More

Worst EXPERIENCE EVER! ! Lied to about the price, was told I would get a $5,000 rebate. I was charged over $3,200 the MRSP price. Was tricked into signing under false preten ! Lied to about the price, was told I would get a $5,000 rebate. I was charged over $3,200 the MRSP price. Was tricked into signing under false pretenses. Was kept in the dealership for over 6 hours. Came in the next day to return the car and get my trade in back, but they told me it was too late, even though on their website it states you have 5 days to return a car. SO now I'm stuck with this overpriced car I can't afford More

after texting with my salesman CHAD i decided to turn in my 2022 hyundai lease and obtain a new lease on a 2025 Chad assured me on multiple occasions that the dealership would buy my car off lease and they my 2022 hyundai lease and obtain a new lease on a 2025 Chad assured me on multiple occasions that the dealership would buy my car off lease and they would absorb my excess miles and make my last payment. That turned out to be them committing fraud. They turned my suv into hyundai which generated a $2300 bill to me I'm sure that they have committed this on many other consumers. Avoid rick case plantation hyundai and definately avoid CHAD. I am in the process of taking legal action against them More

I was assured by Tom that they will charge me for 1 hr labor to fix my car. Your labor rate alone is costly as compared to other car mechanics. I ended up paying for 1.5 hr and if I didn’t check their in labor to fix my car. Your labor rate alone is costly as compared to other car mechanics. I ended up paying for 1.5 hr and if I didn’t check their invoice they would charged me for the parts that was paid already in my previous visit. Overall poor service but expensive repair. More

I’m so happy be there people very nice and helpful customer service very good my salesperson the best customer service very good my salesperson the best More

I stopped into Rick Case Hyundai service department on a Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) and that I should call to make an appointment. Today, August 16, 2024, I and was told that the first available date for an appointment is September 11, 2024. Unbelivable. More

Excellent service and complete and prompt answers to all my concerns clear and fast service my concerns clear and fast service More

I arrived about 10 late, for my maintenance appointment. Friendly staff, atleast 3 staff members came out to greet me. Also there was tree triming big trucks in the service area. My service advisor: Jesus Friendly staff, atleast 3 staff members came out to greet me. Also there was tree triming big trucks in the service area. My service advisor: Jesus Martinez greeted me with a smile. He had a tablet in hand walked around my car, took pictures, etc. Reason for visit: gas tank latch hard to open, hit and pull to open. The wait time was long, Jesus Martinez did give frequent updates. Overall visit: very good. More

Great service good sales people and service people. Tom Owens has always taken care of me real well. Tom Owens has always taken care of me real well. More