Earnie Plumbtree

I just wasn't valued as a customer. Waited way longer than I should have, then I was our service wasn't completed, then we were lied to, the service was completed but we had to pay for Waited way longer than I should have, then I was our service wasn't completed, then we were lied to, the service was completed but we had to pay for extras, then there was no real compensation for my trouble and time except for a free alignment that wasn't needed for the car I just bought four new tires for. Extremely disappointed. And just to cut the conversation short and let them off the hook, after them asking what I wanted... they just did had taken action on their own, I told them to just take care of me on my next purchase. But I don't know if I want to go back to them after this experience. More

by majdad6986 Verified Customer Verified Customer

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Great service. I buy all my cars here and service them all here. Always very quick I buy all my cars here and service them all here. Always very quick More

by zanefreter Verified Customer Verified Customer

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It’s was a great experience! Thank y’all so much! Very friendly and fast! Thank y’all so much! Very friendly and fast! More

by shavonlaura Verified Customer Verified Customer

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Efficient and always professional. Earnie goes above and beyond to make sure that I've got my questions answered and makes sure my car is clean when I leave. Earnie goes above and beyond to make sure that I've got my questions answered and makes sure my car is clean when I leave. More

by mjgriff1957 Verified Customer Verified Customer

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Great customer service, I was there for an oil change and the servers department took care of me immediately got me in and out within 45 minutes. Perfect. the servers department took care of me immediately got me in and out within 45 minutes. Perfect. More

by johngarrett87 Verified Customer Verified Customer

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Always eager to help, friendly, courteous. I’ve never had a complaint that they weren’t able to fix. I’ve never had a complaint that they weren’t able to fix. More

by brynnpage Verified Customer Verified Customer

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Excellent service per usual from David and Earnie. They got me done in less time than expected and everything was fixed perfectly. They got me done in less time than expected and everything was fixed perfectly. More

by jaqburdette Verified Customer Verified Customer

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Windshield got scratched but I talked to the managers, they dealt with it and made it right by me quickly. they dealt with it and made it right by me quickly. More

by JACKSON.HUNTER042097 Verified Customer Verified Customer

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The service department has lost its high standards. They do not follow up or will fight you on warranty issues/items, such as batteries or tires. They will try to over charge you by giving you the wron They do not follow up or will fight you on warranty issues/items, such as batteries or tires. They will try to over charge you by giving you the wrong pro rated warranty amount (it seems to be so they can pad their pockets with the extra, by submitting the corrected amount on their end, but charging you more). Tire warranties you can pretty much forget about as they have one guy who looks into tire warranties and he is never available, so they say they will call you back, and never do. They tell you they do not care about that or your issue, as I was told by Ernie, their "service drive manager". The tire warranty being a major reason for purchasing the tires that I did. I have called and visited multiple times to get a hold of a manager to assist with the warranty issues and with Earnie, not only being rude, but also not letting me know my car was ready, threatened to charge me over $500 for the "free" rental car service, because its "his car", tried twice to tell me the wrong amount for the warrantied battery, until his (visibly uncomfortable) employee corrected him. And if you go there in person to speak to someone, expect to be publicly harassed, embarrassed, and treated poorly by their service lane manager Earnie. I have been forced to reach out to the tire manufacturer themselves and will send in a complaint to the Oklahoma Attorney General, along with all my documentation of what has happened to try and get this resolved for breach of warranty. Beware if doing business with them and be sure to double check them. I will be looking elsewhere going forward, as it seems my business is not of their concern. More

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Process in and out very fast and efficiently. Quickest time from sale to going through finance. Quickest time from sale to going through finance. More

by EDDIEHUNDLEY Verified Customer Verified Customer

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