Earnest Norman

Had an appointment for a simple oil change and tire rotation, still waited over two hours. After I asked about the delay, they found a nail in my tire and patched it “as a courtesy.” Cool. But about an rotation, still waited over two hours. After I asked about the delay, they found a nail in my tire and patched it “as a courtesy.” Cool. But about an hour after leaving, the tire pressure light came on. I had to call off work and return the next morning. That visit? A circus. My name was called by mistake, and when I followed up, the advisor just pointed to a guy and said, “We meant him.” No apology, no clarity. She seemed much more attentive to male customers and only got friendly when she wanted a good review, she even followed up asking for one. I appreciated the free car wash, but overall? Sloppy, impersonal service. I won’t be back. More

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My sales person at River Oaks Honda was Ernest and he did a fabulous job of getting me into the car that I wanted at a price I could afford. Nice job. a fabulous job of getting me into the car that I wanted at a price I could afford. Nice job. More

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Earnest and Jason provided exceptional service and assisted me with purchasing a SUV. This is my fourth purchase at River Oaks Honda and the fourth time Earnest has assisted me. Jason was extremely pa assisted me with purchasing a SUV. This is my fourth purchase at River Oaks Honda and the fourth time Earnest has assisted me. Jason was extremely patient and knowledgeable. He did an excellent job in helping me make the perfect choice. I am truly appreciative of everything! More

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To earnest and Faris you guy's were great to deal with. you really listened to what I wanted to get the deal done.this was the 5th vehicle I purchased at your place.must be doing something right. Mike M you really listened to what I wanted to get the deal done.this was the 5th vehicle I purchased at your place.must be doing something right. Mike M More

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JP and Ernest are the best. I’ve bought several cars and if you need to buy a vehicle go to them. I’ve bought several cars and if you need to buy a vehicle go to them. More

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Nice friendly answered all my questions I will be coming back very soon with family back very soon with family More

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Ernest is a great salesperson. He always provides us the best deal possible. He is wonderful to work with a a great asset to Honda Napleton. He always provides us the best deal possible. He is wonderful to work with a a great asset to Honda Napleton. More

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I bought 7 cars from earnest here at River oaks hiss go see earnest norman see earnest norman More

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Very personable and knowledgeable. He knew my concerns and addressed them to my satisfaction. I didn’t come in to buy a car but based on my car I traded which i bought from Ernest Norm He knew my concerns and addressed them to my satisfaction. I didn’t come in to buy a car but based on my car I traded which i bought from Ernest Norman. It made sense. I’ll leave here happy and feeling safe while driving. It pays to work with people you trust. More

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Excited to leave with my new 2024 Honda Pilot after driving around the last 10 years in my trusty old 2013 Pilot which I loved dearly. Earnest was great , helped me with everything I needed! driving around the last 10 years in my trusty old 2013 Pilot which I loved dearly. Earnest was great , helped me with everything I needed! More

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