20 Reviews
Write a Review20 Reviews of ETIENNE SELONDIEU
November 08, 2024
I am very pleased with the Al Hendrickson Toyota team. They work really hard to get me a great deal on my vehicle. Excellent customer service They work really hard to get me a great deal on my vehicle. Excellent customer service More
Other Employees Tagged: Finance Department: Fernando and London Jackson
November 06, 2024
Excellent customer service. The Hendrickson team works hard to get me what I wanted. Very professional. I am very pleased The Hendrickson team works hard to get me what I wanted. Very professional. I am very pleased More
Other Employees Tagged: From Finance: London Jackson and Fernando
September 03, 2024
Etienne was an amazing sales representative. Nikoli we had encountered a few days prior on or around August 8th as we had inquired about a 2021 Nissan Armada. Initially he was fine but after we Nikoli we had encountered a few days prior on or around August 8th as we had inquired about a 2021 Nissan Armada. Initially he was fine but after we expressed the desire to pay cash for the vehicle he told us that meant nothing. Because of the experience we decided to seek out another sales representative. Nikoli was unprofessional, arrogant, and intimidating. He confronted us during the buying process with Etienne on August 11th where we sat in the cubicle and stated " so you're back." He was condescending and his comments were demeaning. Etienne had decided to step away from the cubicle so both my spouse and I could discuss our options. My eyes gazed forward from my spouse and saw Nikoli making hand gestures to Etienne. Etienne ignored him. We have been going to AL hendricksons for 20 years and I must say a lot has changed and not for the better. Also Jared in service was outstanding in his work a few years ago but he has also changed. We initially took our 2005 pathfinder for repair as it was not starting on August 8th. Jared was very communicative and told us the price of the repair which was around 1300.00 on August 10th. We paid over the and went to pick up the vehicle on Sunday August the 11th. However the car wouldn't start. They service rep, a lady offered to jump the car so we could leave and we declined. How can you jump the car for us to go home? that means it was not fixed. We had a conversation with Norman and he stated he would speak to Jared on Monday August 12 as Jared was off. On Monday Jared called and we expressed that we would be trading the car and inquired about a refund for the money we paid to fix the car. He said he would get back in touch with us. I called Jared for over 1 week while sending text messages and he did not respond. I finally decided to call him from work and he picked up. I was very disappointed. He apologized. I told him even though the response may not have been favorable you should have still responded. This review is not punitive but it's an opportunity to improve the processes in this organization. Norman could have also reached regarding our request and offer an explanation. Consumers have lots of choices to purchase vehicles online etc, if someone drives to your dealership there is a reason behind it. Please use this review to improve on customer service skills which is key in business. More
Other Employees Tagged: Norman Frantz, Jarrett Elder Sr. , Edsen Belvant negotiated with us, and we appreciated him. Also the finance rep was good. Etienne was the best he was humble and assisted us in navigating the process.
August 25, 2024
Service and personnel here at Al Hendrickson was second to none. Great place to partner when looking for your next vehicle. to none. Great place to partner when looking for your next vehicle. More
Other Employees Tagged: DEVON DAWKINS , Dexter Marshall
May 31, 2024
Great customer service, he was very helpful and informative and knowledgeable. Assisted with finding the best vehicle that would suit me and my budget. informative and knowledgeable. Assisted with finding the best vehicle that would suit me and my budget. More
Other Employees Tagged: DEVON DAWKINS , Lorence, Lewis
May 20, 2024
Although our salesman, Ettienne, was very helpful, my 5-star rating goes to our finance manager, Rohan Alexander. He went above and beyond to help my son with his first solo purchase.Thank you. 5-star rating goes to our finance manager, Rohan Alexander. He went above and beyond to help my son with his first solo purchase.Thank you. More