ETIENNE SELONDIEU

it was pretty good guy Nick that helped me was very nice and same with the sales manager, but the only thing is I think you should have more inventory because there's not a lot of cars to choose from and same with the sales manager, but the only thing is I think you should have more inventory because there's not a lot of cars to choose from More

by lisalynn05 Verified Customer Verified Customer

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Especially dexter was a great recustomer service team whole was supposed thanks you all the staff whole was supposed thanks you all the staff More

by godlovesfarrah Verified Customer Verified Customer

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Great job thank you for getting me into a car. The process was stressful yet not too bad The process was stressful yet not too bad More

by cdajdd17 Verified Customer Verified Customer

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All are so helpful, courteous, cooperative. I would recommend Al Henrickson Toyota to anyone. Thanks. I would recommend Al Henrickson Toyota to anyone. Thanks. More

by DANEEK04 Verified Customer Verified Customer

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I absolutely love my car and Etienne was great, I love love Al Hendrickson Toyota!! love Al Hendrickson Toyota!! More

by Sarah McWhorter Verified Customer Verified Customer

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I am very pleased with the Al Hendrickson Toyota team. They work really hard to get me a great deal on my vehicle. Excellent customer service They work really hard to get me a great deal on my vehicle. Excellent customer service More

by Vee Verified Customer Verified Customer

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Excellent customer service. The Hendrickson team works hard to get me what I wanted. Very professional. I am very pleased The Hendrickson team works hard to get me what I wanted. Very professional. I am very pleased More

by Vee Verified Customer Verified Customer

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Smooth and satisfying process made sure I was absolutely happy before leaving the with my new car happy before leaving the with my new car More

by Luny Verified Customer Verified Customer

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An excellent place to buy your car. It was a great experience from choosing a car to finalizing the deal It was a great experience from choosing a car to finalizing the deal More

by sumboadesioye Verified Customer Verified Customer

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Etienne was an amazing sales representative. Nikoli we had encountered a few days prior on or around August 8th as we had inquired about a 2021 Nissan Armada. Initially he was fine but after we Nikoli we had encountered a few days prior on or around August 8th as we had inquired about a 2021 Nissan Armada. Initially he was fine but after we expressed the desire to pay cash for the vehicle he told us that meant nothing. Because of the experience we decided to seek out another sales representative. Nikoli was unprofessional, arrogant, and intimidating. He confronted us during the buying process with Etienne on August 11th where we sat in the cubicle and stated " so you're back." He was condescending and his comments were demeaning. Etienne had decided to step away from the cubicle so both my spouse and I could discuss our options. My eyes gazed forward from my spouse and saw Nikoli making hand gestures to Etienne. Etienne ignored him. We have been going to AL hendricksons for 20 years and I must say a lot has changed and not for the better. Also Jared in service was outstanding in his work a few years ago but he has also changed. We initially took our 2005 pathfinder for repair as it was not starting on August 8th. Jared was very communicative and told us the price of the repair which was around 1300.00 on August 10th. We paid over the and went to pick up the vehicle on Sunday August the 11th. However the car wouldn't start. They service rep, a lady offered to jump the car so we could leave and we declined. How can you jump the car for us to go home? that means it was not fixed. We had a conversation with Norman and he stated he would speak to Jared on Monday August 12 as Jared was off. On Monday Jared called and we expressed that we would be trading the car and inquired about a refund for the money we paid to fix the car. He said he would get back in touch with us. I called Jared for over 1 week while sending text messages and he did not respond. I finally decided to call him from work and he picked up. I was very disappointed. He apologized. I told him even though the response may not have been favorable you should have still responded. This review is not punitive but it's an opportunity to improve the processes in this organization. Norman could have also reached regarding our request and offer an explanation. Consumers have lots of choices to purchase vehicles online etc, if someone drives to your dealership there is a reason behind it. Please use this review to improve on customer service skills which is key in business. More

by E Verified Customer Verified Customer

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