Dwight Wood

Dealer did exactly what they promised. No surprises. Niyah was great. She worked hard to find the right deal and I will call her first when looking for another vehicle. No surprises. Niyah was great. She worked hard to find the right deal and I will call her first when looking for another vehicle. More

by robwilliams.pchgroup Verified Customer Verified Customer

Report | Print

My experience with Stacey and his team was fantastic! We’ll definitely come back when picking out our next family car! We’ll definitely come back when picking out our next family car! More

by jkirkstafford Verified Customer Verified Customer

Report | Print

Great customer service. Didn’t feel pressured by the sales team and were able to answer all my questions Didn’t feel pressured by the sales team and were able to answer all my questions More

by AWJOHNSON14 Verified Customer Verified Customer

Report | Print

Excellent experience with quality team at Jim Ellis GMC. Stacey was patient with us. He kept us in the loop and worked with our budget. Will be back! Stacey was patient with us. He kept us in the loop and worked with our budget. Will be back! More

by Joash Verified Customer Verified Customer

Report | Print

HORRIBLE! !!!!! I wanted to give 0 stars but that wasn't an option. This dealership is crooked and uses unfair business practices. I purchased my vehicle over a !!!!! I wanted to give 0 stars but that wasn't an option. This dealership is crooked and uses unfair business practices. I purchased my vehicle over a month ago and still don't have my tag and title because they are withholding it until I pay them an ADDITIONAL $1,000. At signing, they NEVER told me I was required to put down $1000 cash before I could drive off the lot. I signed for $28,892 per the bill of sale and drove off the lot thinking everything was finalized. A week later, I got a phone call from the shady salesman, Nathan Watson, stating that my bank is requiring that I put down $1000. I called my bank and they stated they are not requiring any down payment from me. A couple weeks later, I get another call from the finance manager at Jim Ellis Marc Starks. I called my bank on 3-way and he stated on a recorded call, "I made a mistake", and seconds later, "the dealership isn't gonna eat this". Evidently, he was supposed to add this $1000 to the total amount to make it $29,892. But when he called my bank to cash the check he told them "$28,892". I asked him several times on this same call, was I supposed to pay this $1000 at signing, because it was never discussed. He stated twice, "no but most times when our customers purchase a new vehicle they put down $1000". Like I said, this was never mentioned or discussed with me before signing and driving off the lot. My bank stated they will not give them anymore money as the check had already been cashed. So Jim Ellis is essentially trying to make me pay it and withholding my tag and title until I do. I will NEVER recommend this crooked business to anyone and I've already contacted Fox 5 and Channel 2 News stations. My next step is to sue. More

by Brenai Verified Customer Verified Customer

Report | Print

Great dealership, they could be a bit more communicative with each other and clients but overall good. with each other and clients but overall good. More

by TAIJAHMILES7 Verified Customer Verified Customer

Report | Print

We are happy with our purchase! Got exactly what we wanted. The kids love it! Got exactly what we wanted. The kids love it! More

by Ashley Verified Customer Verified Customer

Report | Print

The dealership was most helpful in the buying process of my new car. They worked with me and they're very knowledgeable about the product. my new car. They worked with me and they're very knowledgeable about the product. More

by JULU140 Verified Customer Verified Customer

Report | Print

Excellent service and professionalism by everyone at Jim Ellis but especially Dwight. Even though they were busy, they were able to work with me and get me an appointment very quickly. I would definitely go Ellis but especially Dwight. Even though they were busy, they were able to work with me and get me an appointment very quickly. I would definitely go back for all my truck needs. More

by Stavros S Verified Customer Verified Customer

Report | Print

I’m extremely satisfied with the customer service and care I receive from Jim Ellis Buick/GMC. The entire team from sales, service, and parts are top notch and goes beyond your expectations. care I receive from Jim Ellis Buick/GMC. The entire team from sales, service, and parts are top notch and goes beyond your expectations. More

by YANKEEFAN4674 Verified Customer Verified Customer

Report | Print