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Dwight Johnson
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Dwight Johnson
Service Manager
Boucher Buick GMC of Waukesha
1907 E Moreland Blvd
Waukesha, WI 53186
30 Reviews
Dealership Experience
8 yrs, 10 mos
Industry Experience
19 yrs, 4 mos
30 Reviews
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30 Reviews of Dwight Johnson
October 30, 2024
Poor service! Still haven't gotten my car rental reimbursement for service done in JULY! Still haven't gotten my car rental reimbursement for service done in JULY! More
by ERIK.GAUGER
Verified CustomerOther Employees Tagged: Jason Burton
October 29, 2024
Jason service tech is incredibly rude every time I bring my car in. Swearing at customers is wild. Unacceptable when asked a simple question. my car in. Swearing at customers is wild. Unacceptable when asked a simple question. More
by RACHELLSADDY
Other Employees Tagged: Jason Burton, Kasey Kraus, Dakota Dakin Woods
October 22, 2024
I took my Buick Enclave in for a repair, terrible communication from Dakota on the progress. I asked for a service on the car and that wasn’t done completely, just changed the oil at the last minute communication from Dakota on the progress. I asked for a service on the car and that wasn’t done completely, just changed the oil at the last minute because they forgot. I had to call them multiple times for updates. A few days after the “service” I paid for the coolant was empty from a pin hole in the radiator. They never bothered to check any other fluid levels. The repair it came in for is not done correctly, it will need to go to a different shop to be repaired don’t trust this place with your car. More
by adam.gaines
Other Employees Tagged: Kasey Kraus, Dakota Dakin Woods
October 11, 2024
In over 30 years of owning and operating a vehicle I’ve never had a worse experience with a dealership. I’m promised callbacks and do not get them from the service department. I was placed on hold for 10 m never had a worse experience with a dealership. I’m promised callbacks and do not get them from the service department. I was placed on hold for 10 minutes by the service department. Their service department is unable to properly diagnose issues. My vehicle has been in there no less than five times for the same issue. More
by Mstaufen
Other Employees Tagged: Kasey Kraus
September 22, 2024
The service center was great, the salesman was helpful until he sent us to financing, then his attitude changed. Once the deal was done he was off to another sale. There was damage on the vehicle that Bou until he sent us to financing, then his attitude changed. Once the deal was done he was off to another sale. There was damage on the vehicle that Boucher promised to fix asap and I had to call and call to get the parts fixed. I love my truck but they need to work on customer service in the sales team seeing is all they care about it the commission and off to chase more sales. More
by ryan.schaus
Other Employees Tagged: Scott Teigland, Kendall Wolfram
September 22, 2024
Not friendly service department. Told they would provide car wash but did not. Receive a wssh. Told they would provide car wash but did not. Receive a wssh. More
by PATTYRAD4
Other Employees Tagged: Jason Burton, Kasey Kraus
August 19, 2024
I requested for GM to take my truck to Boucher and they agreed which was the right decision. They were the best every step of the way. They kept me updated and helped with any requests that I had. I would agreed which was the right decision. They were the best every step of the way. They kept me updated and helped with any requests that I had. I would highly recommend them as a service provider More
by Jim
Other Employees Tagged: Jason Burton, Kasey Kraus, Dakota Dakin Woods
August 10, 2024
We were an out of town work-in. Jason and the technician worked hard to get our transmission fixed as soon as possible. If I lived in Waukesha, I would be buying my next Enclave at Jason and the technician worked hard to get our transmission fixed as soon as possible. If I lived in Waukesha, I would be buying my next Enclave at Boucher, and I would be looking for Jason if I needed service. More
by Tennessee
Other Employees Tagged: Jason Burton, Kasey Kraus, Dakota Dakin Woods
August 09, 2024
They are a pleasure to deal with. They know what it means to provide complete service. They know what it means to provide complete service. More
by spdracr25s
Other Employees Tagged: Jason Burton, Kasey Kraus, Dakota Dakin Woods
June 24, 2024
We bought our Yukon in for transmission repair. Left the car for a week. Had to rent a car to go home. Spent $1200. When we picked it up to drive home the identical problem occurred within 2 days. Left the car for a week. Had to rent a car to go home. Spent $1200. When we picked it up to drive home the identical problem occurred within 2 days. Had to have the car towed in for more repair work. Obviously the problem wasn’t fixed. We were not pleased More
by bmaslonkowski
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