Dwayne Wood

I purchased a 2015 Ford Fusion on Wednesday, December 4th. On Sunday, December 8, I went to unlock the car and it would not unlock. Thinking that it could be the battery in the remote, I tried the other 4th. On Sunday, December 8, I went to unlock the car and it would not unlock. Thinking that it could be the battery in the remote, I tried the other one. Still nothing. I remove the cover off the lock on the driver side and got in the car. Everything was dead. I popped the hood and of course start looking at the battery because that’s what it seems to be. upon inspecting the battery closer I noticed that it was swollen on the end. I removed the battery and sure enough the other end was the same way. There is no way that this happened within four days of me purchasing the car. It was something that was missed and the service department before the car was sold. I reached out to the dealership and spoke to a sales manager, who pretty much blowed it off and said that they were not going to cover it. I sent pictures and videos to not only Neil, but to also the general manager in an email. I have heard nothing. This is absolutely poor customer service after the sale. I sadly will never purchase another car from this dealership nor will I ever recommend this dealership. if anyone ask me about this dealership, I will tell them the exact problem that I had. I suppose had I bought a brand new car ranging from $50-$100,000 or a preowned car that would’ve been $20-$40,000 they would’ve been all over it to replace the battery. I have purchased a car from a different dealership in Florida several years ago. Had an issue the day after and that dealership bent over backwards to make sure that they took care of the issue so that I was taken care of. It’s not the fact that I can’t afford the battery. It’s the fact of this should’ve been taken care of by the dealership. This leaves a bad taste in my mouth for this dealership and sadly, I will not be returning to this dealership to ever purchase another vehicle again, regardless of how bad that I want a vehicle that they may have. As far as the one that was my sales rep, chip, he was good. I have no complaints with him. My complaints is the management. They don’t care about the customer. Well I suppose they care if you bring a fat wallet to the table. Jillian was really good with finance. I have no complaints with her. More

by dalemartin76 Verified Customer Verified Customer

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Amazing quick service. Easy to schedule. Brandon went above and beyond to get my vehicle in quickly and returned to me quickly! Easy to schedule. Brandon went above and beyond to get my vehicle in quickly and returned to me quickly! More

by shanel2 Verified Customer Verified Customer

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We enjoyed the experience and the people were friendly. .. until going in to finalize the paperwork. Yankee attitude with a terrible disposition. When we asked questions, she acted like we were stupid and t .. until going in to finalize the paperwork. Yankee attitude with a terrible disposition. When we asked questions, she acted like we were stupid and told us we did not see this paperwork until we signed it. Norris had us set up to go to our credit union, and when our loan officer called to verify the deal, she told him that they do not allow outside financing. She is an idiot. No personality at all. She spoke down to us. We almost walked out. We don't remember her name and her signature is chicken scratch. More

by mobilepops296 Verified Customer Verified Customer

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Excellent service, prompt response to any questions and/or concerns I had, and friendly staff. and/or concerns I had, and friendly staff. More

by Isispayton Verified Customer Verified Customer

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Very informative, accommodating, professional and personal with my experience purchasing the new Jeep Gladiator X personal with my experience purchasing the new Jeep Gladiator X More

by CHANCLERK Verified Customer Verified Customer

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The Mandal Service department is excellent and always take good care of me. I highly recommend Mandal Dodge take good care of me. I highly recommend Mandal Dodge More

by PER701 Verified Customer Verified Customer

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The dealership is aesthetically appealing and tries hard to meet the needs of its customers with good customer service. to meet the needs of its customers with good customer service. More

by rbrown440 Verified Customer Verified Customer

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Not helpful at all. Behind closed doors. Told me I should bring my jeep somewhere else. After they messed it up and there technician Joe redlined and dogged my jeep. Behind closed doors. Told me I should bring my jeep somewhere else. After they messed it up and there technician Joe redlined and dogged my jeep. I spent two weeks dealing with these people only for them to block all comments and me on Facebook for calling them out. Andrew should not be a manager. More

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They were very helpful and very professional throughout my experience there. I would recommend them anytime my experience there. I would recommend them anytime More

by cdp0615 Verified Customer Verified Customer

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This dealership is top of the line! 10/10! Customer service is impeccable. Clean beautiful store. 10/10! Customer service is impeccable. Clean beautiful store. More

by MICHELEMANDAL Verified Customer Verified Customer

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