Dwayne Wong

I am having a difficult time understanding how this dealer has received so many 5 star ratings. The service department is consistently inundated with people, no one answers the phone or responds to the dealer has received so many 5 star ratings. The service department is consistently inundated with people, no one answers the phone or responds to the text system set up. There is no clear procedure after they take your car. You walk into a large space with people mundanely typing and shuffling papers. There is no sense of welcome or eagerness to help. Approaching any agent appears as if you're interrupting them. This has been a consistent problem. But, I can't mention it in reviews after service because it will adversely impact the agent- when in reality, this is a dealership and frankly, a culture problem within service. My repair was not conducted on site because it was insurance related, so my car needed to be brought elsewhere. This was never disclosed to me. Communication about the process was subpar. Phone calls went unanswered and so did the "text system" with the body shop. The leasing process feels pressure filled- Dwayne in particular seemed more concerned about the sale then the customer. I've had 2 leases through them, My first advisor, Lori, left the dealership, but I decided to stay for another lease. I guess it was out of pure hope things would be just as professional and easy.... the joke's on me. My lease is now up and I'll be going to another dealership for my next BMW lease. Beware folks, you're leasing or buying a high end product. You deserve high end service, respect, and to be heard and felt welcome and comfortable with the investment you're about to make. In my summation, this dealership which once was a pinnacle, has seem to have lost it's way. More

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After we had a not so pleasant experience in another dealership we were pleasantly surprises by Dwaynes attitude even though we came in an hour before closing. dealership we were pleasantly surprises by Dwaynes attitude even though we came in an hour before closing. More

by Crven53 Verified Customer Verified Customer

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Dwayne (and everyone else we dealt with at the dealership) made the process easy and painless. dealership) made the process easy and painless. More

by TIGRE418 Verified Customer Verified Customer

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Dwayne Wong made us have a great experience in leasing our bmw! It’s always a pleasure working with Dwayne. our bmw! It’s always a pleasure working with Dwayne. More

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BMW of Ramsey provided great all around on the purchase of my new vehicle. They were very generous on the trade-in value of my car, and finance process was a breeze. My Client Advisor Dwayne Wong was ve of my new vehicle. They were very generous on the trade-in value of my car, and finance process was a breeze. My Client Advisor Dwayne Wong was very knowledgeable and made the transaction seamless. I would highly recommend BMW of Ramsey to family and friends. More

by Chris Verified Customer Verified Customer

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Very efficient and well run. Everyone was friendly and professional. Would definitely return in the future Everyone was friendly and professional. Would definitely return in the future More

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Dwayne is every responsible, helpful and on top of everything. We had great shopping experience with him. everything. We had great shopping experience with him. More

by XIANGYU.ZHU Verified Customer Verified Customer

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My entire experience was amazing. From the initial contact made when I inquired about the vehicle to the personalized service that I received upon purchasing the car, everything was From the initial contact made when I inquired about the vehicle to the personalized service that I received upon purchasing the car, everything was top notch. I felt cared for, I was listened to and I was guided to make the perfect purchase. I can’t thank everyone at Ramsey BMW enough. More

by JIM.HART1126 Verified Customer Verified Customer

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A customer driven service that is welcoming and rewardingly beneficial for the ultimate customer experience rewardingly beneficial for the ultimate customer experience More

by Rowena Verified Customer Verified Customer

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Great experience. I found the perfect car. It’s my first BMW and I doubt it will be my last. I really felt like they knew what I was looking for and made sure that I found the perfect car. It’s my first BMW and I doubt it will be my last. I really felt like they knew what I was looking for and made sure that I had the perfect solution. More

by JIM.HART1126 Verified Customer Verified Customer

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