Dwayne Champion
Dwayne Champion at Henry Brown Buick GMC
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Dwayne Champion

Internet Sales & Leasing Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.4
165 Reviews

Specialties & Trainings

EV Specialist

Certified Buick and GMC Sales Professional

4.4

165 Reviews

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165 Reviews of Dwayne Champion

February 12, 2025

Dealership Rating
Employee Rating

Great Professional Timely Knowledgeable Prompt Satisfaction Technical Trained Deserved Recognition Comparable Expertise Experienced Rated Qualified Well Known Ted Respect More

by SPARKLE2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2025

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 02, 2025

Dealership Rating
Employee Rating

We were treated with attentiveness and kindness. Thank you for a wonderful experience. We will recommend your dealership to anyone who wants to know where we bought our beautiful car. More

by QUAIL44
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Eiji Pollard

Feb 03, 2025

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 07, 2025

Dealership Rating
Employee Rating

Dwight was a nice guy, but didn't finish the deal with him because he wasn't working the next day. Plus, he told me over the phone there would be no wiggle room on the vehicle and that other people were i More

by RMALLSPORTS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Adrienne Cross

Jan 08, 2025

Henry Brown Buick GMC responded

It's great to hear that Dewigh, Dwayne, and Adrienne were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 05, 2025

Dealership Rating
Employee Rating

Did a great job. Would use them again. 2nd truck I got from Champ. An also from my finance guy More

by eddingtongr5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eiji Pollard

Jan 06, 2025

Henry Brown Buick GMC responded

Thanks for sharing about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 21, 2024

Dealership Rating
Employee Rating

great salesperson great dealership great vehicle been doing business with Henery Brown Buick GMC for about 20 years never been disappointed would recommend Henery Brown dealership to everyone More

by sgtpat769
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 21, 2024

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 19, 2024

Dealership Rating
Employee Rating

Dwayne - Outstanding Sales Experience! I recently purchased a Hummer EV, and Dwayne made the entire experience exceptional from start to finish. He was knowledgeable, professional, and More

by J.STACK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas James, Eiji Pollard

Dec 20, 2024

Henry Brown Buick GMC responded

It's great to hear that Dwayne was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 15, 2024

Dealership Rating
Employee Rating

Friendly and straight forward service, attentive and responsive, and will be my first choice for future purchases and my go to for services. More

by jerod h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Stenz

Dec 16, 2024

Henry Brown Buick GMC responded

Thank you, Jerod! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 13, 2024

Dealership Rating
Employee Rating

Excellent experience, efficient transaction and amazing vehicle purchased. Zach Baca was our sales rep and answered every question we had. If he didn't know a response, he took the time to find out accur More

by Daniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross , Zach Baca

Dec 15, 2024

Henry Brown Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Daniel, and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 26, 2024

Dealership Rating
Employee Rating

I closed on a GMC Canyon Denali with Henry Brown on October 7. It was an internet sale and Henry Brown Buick/GMC couldn't figure out how to deliver it. After waiting over 2 weeks, I had to drive 400 mi More

by revderf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rob Upchurch, Tim Tracey , Vicki Willis

Nov 26, 2024

Henry Brown Buick GMC responded

It is our goal to make every customer completely satisfied. It is unfortunate that we missed that goal. You have spoken in length to several managers. We have reimbursed you over $837.00 by check, and have sent a $100.00 gift card as an apology for your inconveniences. At this time we feel we have done everything possible to satisfy you, It is disappointing to know our efforts were unsuccessful. We will continue to learn from our experiences, and continue to work towards our goal of every customer being 100% satisfied.

Nov 26, 2024

Henry Brown Buick GMC responded

We have issued credits in the form of checks that amount to over $837.00 plus a gift card of $100.00. As a business we keep copies of these refunds. I will provide you copies of these checks via email. Your accusations are unfounded.

Nov 26, 2024

revderf responded

Sorry. I received.a 100 dollar gift card and a $150. Keep on lying. It will get you places. If you wanted to completely satisfy customers you might consider returning phone calls, responding to emails, and taking their concerns seriously.

Nov 27, 2024

revderf responded

If your assertion that you intend to keep every customer completely satisfied weren't so ludicrous it would be humorous. You couldn't have given me worse service if you had been trying. I called constantly from the day I took delivery. Not once did I receive a return phone call. You failed to return email on a regular basis. Every one of you I talked with claimed to be the manager. Most of you argued about the condition of the vehicle. The fact is you sold a vehicle that you couldn't deliver, was filthy and smelled like dog, and was not serviced. The vehicle had a number of mechanical problems both major and minor. You charged me for several products and services I did not receive and acted like products not provided were someone else's fault. It's cost me at least three days out of the office and now 5 days and counting without the vehicle while it was being serviced or repaired or cleaned. And then you didn't give a rat's xxx. On top of it you tried to offer me a gift certificate for lunch to help "earn back your trust." All this on a deal of around $36,000 on the front end and $55,000 on the back! I intend to give you a negative review on every possible venue going forward. Adios.

Nov 27, 2024

revderf responded

I'll just repeat myself. If your assertion that you intend to keep every customer completely satisfied weren't so ludicrous it would be humorous. You couldn't have given me worse service if you had been trying. I called constantly from the day I took delivery. Not once did I receive a return phone call. You failed to return email on a regular basis. Every one of you I talked with claimed to be the manager. Most of you argued about the condition of the vehicle. The fact is you sold a vehicle that you couldn't deliver, was filthy and smelled like dog, and was not serviced. The vehicle had a number of mechanical problems both major and minor. You charged me for several products and services I did not receive and acted like products not provided were someone else's fault. It's cost me at least three days out of the office and now 5 days and counting without the vehicle while it was being serviced or repaired or repaired. And then you didn't give a rat's xxx. On top of it you tried to offer me a gift certificate for lunch to help "earn back your trust." All this on a deal of around $36,000 on the front end and $55,000 on the back! I intend to give you a negative review on every possible venue going forward. Adios.

November 25, 2024

Dealership Rating
Employee Rating

Dwayne was awesome to work with. He went above and beyond for us. During the finance process, we encountered a small hiccup, however, HBB GMC only had our best interest. I would work More

by CIERRACHARB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Warwick

Nov 26, 2024

Henry Brown Buick GMC responded

It's fantastic to hear that Dwayne provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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