Dwayne Callaway | Page 3

Excellent service and kept me well informed along the way. Met all promised time requirements. way. Met all promised time requirements. More

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Dwayne the service tech first told me that it would be an hour to program my replacement key, but they had me out the door on 35 minutes. Great job. Thank you hour to program my replacement key, but they had me out the door on 35 minutes. Great job. Thank you More

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Dwayne and team are always so helpful and kind- I only trust them with my Explorer. Service is top notch and quality of work is excellent. Highly recommend this team for any of your vehicle's needs. trust them with my Explorer. Service is top notch and quality of work is excellent. Highly recommend this team for any of your vehicle's needs. More

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I had been looking for a new F-150 with all the options I wanted for several months. Finally found one at Phil long and was connected to Albert Rico where we went back and fourth over email and phone for pro wanted for several months. Finally found one at Phil long and was connected to Albert Rico where we went back and fourth over email and phone for probably two weeks until I finally decided to go look at it. Albert was extremely patient with me and answered all questions I asked. He even had their manager Sherri speak with me to assist. When I came in they had the truck ready for a test drive and never really felt any pressure to buy. After decided to move forward with the purchase Finance didn't take too long and while waiting I was introduced to Dwayne in the service department who helped me schedule getting a bed-liner, window tint, and ceramic coating done. The service was performed a few days later and when I came in to drop my new truck off they had a really nice loaner for me. The bed-liner was done very well as well as the ceramic coating / window tint. The tint had a couple of bubbles but they went away after about a week which is normal. Overall I had a pretty good experience with Phil Long and would buy from them again. More

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Always friendly, always professional, always just really good. When I get a new car this is the dealer I will return to! good. When I get a new car this is the dealer I will return to! More

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Best service ever! Quick and affordable. As always! Love working with Dwayne and Don. Very trustworthy. working with Dwayne and Don. Very trustworthy. More

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We experienced extremely poor service; we had to wait 4 HOURS to get our truck serviced. I would NOT recommend this service to anyone else. HOURS to get our truck serviced. I would NOT recommend this service to anyone else. More

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The post-sale assistance and excellent customer service from S. Wilderman and Dwayne Callaway continue to make me a fan of Phil Long Ford. They always work with me to get things accomplished in a timely, q from S. Wilderman and Dwayne Callaway continue to make me a fan of Phil Long Ford. They always work with me to get things accomplished in a timely, quality manner regardless of the challenges that arise. I appreciate their commitment and communication. More

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Once again my experience went above and beyond to ensure the best customer service! The team at Phil Long Ford not only continually communicate with you while your vehicle is being cared for, but truly car the best customer service! The team at Phil Long Ford not only continually communicate with you while your vehicle is being cared for, but truly care about your experience! Thank you Dwayne, Steve and entire team!!!!! More

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Took 2.5 hours to change oil when I was third in line at 6:15 am. They did get me checked in at 6:45 am, but didn't finish until 9:15am. Also asked to see why the passenger side windshield wiper doesn't wi 6:15 am. They did get me checked in at 6:45 am, but didn't finish until 9:15am. Also asked to see why the passenger side windshield wiper doesn't wipe probertly, even after putting a new blade in. Been like this since the truck was new. Didn't talk to me about any reason and still does it with their new blades. More

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