Dusty Jager

Great service advisor ; highly recommend for all Toyota services. I’m a happy customer and will be back for other services services. I’m a happy customer and will be back for other services More

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The lady who helped me was fantastic! She was very quick with entering in my information, kind and passionate about her work! She was fantastic! Service was great too. Didn’t take too She was very quick with entering in my information, kind and passionate about her work! She was fantastic! Service was great too. Didn’t take too long More

by MATTHEWWEDEVEN Verified Customer Verified Customer

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I wanted to get a TSB done on my GR corolla for the intake system, which is a common issue on these cars due to the complicated intake system it comes from with factory. However my car is not stock and intake system, which is a common issue on these cars due to the complicated intake system it comes from with factory. However my car is not stock and has a aftermarket intake system, which throws the same code as the OEM intake system. I understand to diagnose and to run a TSB you need all the stock components to be there. My issue is not doing the TSB work, my issue with this dealership was that they knew my car was not stock and I had already told them that my car Is throwing a specific code and I know what its for. However when I took the car in they did a diagnostic test on my car, which I wasnt told was going to cost me money and the price of it. I didn’t need them to scan codes on my car and tell me what the code is for and that its not stock so we cant reflash the ECU, i already knew all those things. Thats not why I brought the car. They could’ve just looked at my engine bay and tell me “hey this is not the stock airbox, so we cant do anything to it” thats all it takes. Wasted my time and money. The staff in itself is courteous and nice, nothing against them, but I just wish they did a better job of explaining to me the process rather than make a quick buck off my diagnostic test. Then I spoke to the Service Manager and came to an agreement that I’ll pay half of that diagnostic fee because it wasn't justified. He agreed but still ended up charging me more than half before taxes. I didn’t want to waste anymore time so I paid and left. The cashiers will hold your key hostage until you pay as if I’m going to run and drive off More

by SYEDRAFAY Verified Customer Verified Customer

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**BUYER BEWARE** After owning ten Toyotas and being a loyal customer for years, I’m beyond disappointed with my recent experience. My 2024 Tundra TRD Off-Road Premium developed severe engine issues—knock loyal customer for years, I’m beyond disappointed with my recent experience. My 2024 Tundra TRD Off-Road Premium developed severe engine issues—knocking noises and metal in the oil—at only 14,600 miles. The dealership partially rebuilt the engine, which has significantly decreased the vehicle’s value. Even worse, Freeman Toyota has acknowledged that Toyota no longer holds the same resale value it once did, and, even more concerning, no longer has the reliability the brand was once known for. They’ve admitted I will take a substantial financial loss on this vehicle and are unwilling to do anything to make the situation right. Loyal customers deserve better than this. If you’re considering buying a Toyota, think twice about how much support you’ll receive when issues inevitably arise. It’s clear that loyalty, reliability, and brand reputation don’t matter as much as they used to. More

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We had a wonderful experience with Freeman Toyota! Both in Sales with Blake and with Kat in Service, we have been impressed with the professionalism and courtesy shown to us each time we visit. Both in Sales with Blake and with Kat in Service, we have been impressed with the professionalism and courtesy shown to us each time we visit. More

by DECKERMARCEY Verified Customer Verified Customer

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They worked really hard, got the job done right, I was in and out in a decent time. and out in a decent time. More

by BLAKEPIERCE095 Verified Customer Verified Customer

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Everything went well, Kat is great will come back for more services trusty everything upfront no hidden more services trusty everything upfront no hidden More

by Nissan lover Verified Customer Verified Customer

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Thank you Kat taking care of me , everything upfront great deal have a question she answer right quickly, Dusty service manager take care and handling it very very quickly, great staff nice very big wai great deal have a question she answer right quickly, Dusty service manager take care and handling it very very quickly, great staff nice very big waiting area and cleanliness, I spend almost 2k in one day , at the end everything went perfectly and I am happy as always More

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I did not have a really good experience with the Advisor Cody but Dusty in the service department made up for it. He answered the questions i had and explained everything perfectly. Cody but Dusty in the service department made up for it. He answered the questions i had and explained everything perfectly. More

by THALIAANNTOLENTINO Verified Customer Verified Customer

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Worst experience ever. Steer clear of this dealership! Literally, you could not get me to walk back in this slime hole. They created an oil leak and kept wanting me to c Steer clear of this dealership! Literally, you could not get me to walk back in this slime hole. They created an oil leak and kept wanting me to come back multiple times to fix it. Tired to blame it on the age of my vehicle. Ended up taking it to a different Toyota dealership and found that Freeman stripped out my oil pan plug. Total inept staff at Freeman Toyota. More

by DARNELLBILLS Verified Customer Verified Customer

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