Duston Coffey

I have had a real issue with Kia and Emich Kia in general. After constantly getting told different things by different people, I called Emich to speak with Colt. Tom happened to pick up and was rud general. After constantly getting told different things by different people, I called Emich to speak with Colt. Tom happened to pick up and was rude from the jump. He would talk over the top of me and the called me dumb. Then after he hung up on me like the consummate pro he is, my wife called in as well. He was even worse to her which says a lot about his character. Misogyny in 2024 is a great look Tom! I will never buy a Kia again, nor will I ever by anything from Emich. More

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I had a fantastic experience with Rob Seski, the financial advisor at Emich Kia. Rob has a great sense of humor and managed to make the financing process enjoyable, which is no easy feat! He was hon financial advisor at Emich Kia. Rob has a great sense of humor and managed to make the financing process enjoyable, which is no easy feat! He was honest and transparent, providing me with the best possible deals. We had a great time bantering, and he truly made the financial discussions fun and engaging. Rob's honesty and thoroughness were evident throughout the process. He also offered additional incentives that added significant value to my purchase. I appreciated his straightforward approach and felt confident that I was getting the best deal possible. If you're looking for a financial advisor who can make the numbers part of car buying both fun and stress-free, Rob is your guy! More

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Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the b Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so. More

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Overall great experience. Everyone was super professional, and got me everything I needed in a timely manner. Everyone was super professional, and got me everything I needed in a timely manner. More

by a.geo7 Verified Customer Verified Customer

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I had an amazing, stress free experience with Dustin Coffey and Emich Kia. Dustin was very friendly, knowledgeable, easy to talk to, and willing to help in any way. He removed any and all "negative stig Coffey and Emich Kia. Dustin was very friendly, knowledgeable, easy to talk to, and willing to help in any way. He removed any and all "negative stigma" that a dealership salesperson has. Emich provided a hassle free, quick in and out timeframe, and most enjoyable experience at a dealership I've ever had. Tended to my needs and treated me as a valuable customer, and not just a source of revenue. More

by san_sun Verified Customer Verified Customer

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Started the process online with an inquiry and got an immediate response. Dustin was extremely helpful in answering all questions we had during the buying process! immediate response. Dustin was extremely helpful in answering all questions we had during the buying process! More

by mike.rael Verified Customer Verified Customer

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Factory didn’t include some extras that I ordered . Duston arranged to have Emich order and install them. It’s easy when things go right, but the real test is when they don’t and Duston Coffee and Em Duston arranged to have Emich order and install them. It’s easy when things go right, but the real test is when they don’t and Duston Coffee and Emich stepped up and made it right. More

by richmadison08 Verified Customer Verified Customer

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Right car Good people Honest negotiation Quick service Happy customer Nothing more to say Have a great day service Happy customer Nothing more to say Have a great day More

by rob@robertsystems.com Verified Customer Verified Customer

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We came in not knowing anything about owning an EV or having a lease, and Amber helped us understand both. having a lease, and Amber helped us understand both. More

by jalenandkobesmama Verified Customer Verified Customer

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They were all very nice, respectful, and answering all my questions, and giving me all the information that I felt like I needed questions, and giving me all the information that I felt like I needed More

by alicenart Verified Customer Verified Customer

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