Dustin Kereluk

Worst Chevy dealership in the valley! !! No service all they care about is volume n numbers only !! No service all they care about is volume n numbers only More

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I am writing to formally express my deep dissatisfaction with the service my husband and I have received at Ken Garff Gateway Chevrolet. We have been dealing with an unresolved transmission issue for severa with the service my husband and I have received at Ken Garff Gateway Chevrolet. We have been dealing with an unresolved transmission issue for several months—an issue that your service department has already identified but has yet to properly address. Over this period, my husband has brought the vehicle into both Gateway Chevrolet and Sands Chevrolet multiple times. Each visit has resulted in significant delays and no lasting resolution. The transmission should have been repaired during the initial diagnosis; unfortunately, that did not occur. Two weeks ago, my husband once again brought the vehicle into the Gateway Chevrolet service department. Since then, we have been without the vehicle and were not provided with an estimated timeframe for diagnosis or repair. We only recently received a call confirming what we already knew—that the transmission needs a full replacement. We were also informed that the necessary parts are on back order and may take several weeks to arrive. Once the parts become available, the transmission will need to be completely rebuilt, which could extend the repair timeline by several additional weeks—or even months. To make matters worse, the vehicle has been deemed undriveable by your service department. This is our only means of transportation, and we have now been without a vehicle for two weeks, in addition to the previous times the vehicle has been in your shop. Despite these extended delays, our requests for a loaner or rental vehicle have been denied. This situation is unacceptable. As customers, we have no control over parts shortages or internal service department delays. However, it is the dealership’s responsibility—and by extension, Chevrolet’s—to ensure that customers are not left without transportation while known issues are being addressed. It is my understanding that Chevrolet is aware of ongoing transmission issues in many of your truck models, which makes it even more imperative that you provide an appropriate solution. If the repair is expected to take an extended period of time, we expect a loaner or rental vehicle to be provided at no cost. We should not have to incur additional expenses due to delays beyond our control. I hope this matter can be resolved promptly and professionally. If necessary, I am fully prepared to escalate this issue to higher levels within Chevrolet and Ken Garff management to reach a satisfactory resolution. More

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Be careful with warranty work done here. They might make you pay for unnecessary services before they’ll fix something that’s covered by bumper-to-bumper. Or they’ll just deny fixing it if y They might make you pay for unnecessary services before they’ll fix something that’s covered by bumper-to-bumper. Or they’ll just deny fixing it if you don’t. More

by Jonathan Verified Customer Verified Customer

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If it were possible to rate this experience lower than one star, I would. I have never encountered a worse situation. Upon arrival, I was not greeted, which in hindsight should have been an early indicati one star, I would. I have never encountered a worse situation. Upon arrival, I was not greeted, which in hindsight should have been an early indication of the service to come. I was simply asked for my name and directed to the waiting room. Eventually, I was instructed to arrange a Lyft for myself and my children around 3PM for what was intended as a simple oil change. I was dropped off at my daughter’s dance studio. Later, I received a voicemail from my technician, Josh Seldom, notifying me that my vehicle was ready and inviting me to return at my convenience. I arranged transportation back, aware that service closed at 6PM—a policy that had never previously caused issues. However, no one informed me that I needed to arrive by 6PM specifically. When I arrived at 6:15PM, I was told that the service department was closed and my keys were unavailable. Unlike other customers, my keys were not left with the clerk. Consequently, my daughter remained waiting for me, and I was stranded at the dealership without a solution. It was disappointing that no staff member could assist in retrieving my keys and that the responsibility was placed on me, despite not being clearly informed of the closing time requirement. Additionally, I was not offered a Lyft home and had to find alternative arrangements for both me and my daughter. When a manager eventually contacted me, I received explanations rather than accountability for the situation. The following day, I was again not provided with a ride back to the dealership. Upon my return, Manager Dustin Kereluk was similarly unsympathetic, referencing posted hours and waiving my oil change fee, which was presented as a favor. This experience has resulted in my decision to never engage with the Ken Garff organization or Chevrolet services in the future. More

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Motivated to get me in to buy, since then Communication isn’t very good. I called sales rep “Gilly” the day before to ensure I could get my financing thru my credit union otherwise I was going to bring i isn’t very good. I called sales rep “Gilly” the day before to ensure I could get my financing thru my credit union otherwise I was going to bring in a preapproval. He said he could get the credit union approval done through their process and is more convenient. He never relayed it to finance guy. The app process was terrible via online and didn’t connect through. I had to fill out paperwork. Time consuming to fill out process twice. The finance guy came back with only a GM approval which was high interest rate. He said he never searched any other banks. Got upset when we told him we insisted on another search and it wasn’t our fault he wasn’t told. He said other customers were waiting. We were not going to finish process if he refused which he reluctantly did before we mentioned it. Came back with lower rate but did not get a search from our request. Vehicle Checklist had a paint flaw which was not taken care of. I thought it was cause they had it on their list to fix. I returned a week later to have it inspected. They buffed it then referred me to Excalibur auto collision and hi said it will need repainting and sent an estimate to dealer. I called Kaylee -service rep at dealer who is very hard to get ahold of so far. When I drove straight there minutes later she was not busy scrolling thru her phone. After that I have called dealer 4-5 times and have not received one call back. Left messages with a manager to call back, one specifically with John the manager and 2 to Kaylee with no call back. Unacceptable to say your busy for multiple days. More

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