Dustin Aliano | Page 2

I'm sure it comes with the territory but the staff was almost comically arrogant. The service was abysmal. Far from what I would expect from any dealership, let alone a luxury brand. It is almost a sha almost comically arrogant. The service was abysmal. Far from what I would expect from any dealership, let alone a luxury brand. It is almost a shame. I love the car but dealing with the dealership really soured the experience. More

Report | Print

(1) website did 90% of job (2) chat did rest 5% of job (3) phone call did 3% of job (4) I walked in to dealership after barely spending an hour on (1) (2) & (3) and was able to close the deal in les job (3) phone call did 3% of job (4) I walked in to dealership after barely spending an hour on (1) (2) & (3) and was able to close the deal in less than an hour. I have bought BMW from several dealers but BMW Alexandria experience is the best. And I walked away with $102K brand new 2014 iX fully loaded automobile. I was treated with smile, respect and my time was valued all the way through. Truly got Ultimate Shopping Experience to drive away with Ultimate Driving Machine. Darryl, Dustin, Mellow and the management team are the best folks. More

Report | Print

Overall great experience! It's been 7.5 years since my last new car buying experience, on my previous purchase, I was in-out of the dealership in 45 mins wrapping up a de It's been 7.5 years since my last new car buying experience, on my previous purchase, I was in-out of the dealership in 45 mins wrapping up a deal - granted I did the whole deal over the phone. This time with BMW of Alexandria, I was at the dealership for 4.5 hours - granted that's from start to finish: test drive, negotiating, financing and then off I went with my new car. My salesman Andrii was the utmost respectful and informative - he explained the vehicle specs to me in detail, which was much appreciated, off I went on my test drive…upon my return I made a fair & competitive offer, we went back and forth about 3x, but I stayed firm on my offer. Finally, the new car manager [Kenchan] accepted, they even found me an incentive via NFCU [another plus…!]. At the last step of my purchase, I was introduced to Dustin who was courteous and direct - I explained to him that my cu was offering X% @ 84 months, he asked that if he was able to beat hat offer, it if I would go with their financing - sure enough he was able to beat it at the terms I felt comfortable. He went over all the offerings his dealership offers where I kindly declined and off I went home with my car. An overall great experience! More

Report | Print

These folks make car buying a pleasure! In addition to having a good selection of prior owned BMWs they have knowledgable, informative, responsive, friendly, and professional staff at ever In addition to having a good selection of prior owned BMWs they have knowledgable, informative, responsive, friendly, and professional staff at every position. The cars prices are reasonable and in my case exceptional....best deal on the internet. My salesman, Nabil is the best. More

Report | Print